Client Enrollment Specialist at Kyo

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

23.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Project Coordination, Bilingual Communication, Troubleshooting, Documentation, Data Management, Cross-Functional Collaboration, Technical Support, Multitasking, Problem-Solving, Prioritization, Healthcare Knowledge, Behavioral Health, Client Authorizations, Case Management, Digital Tools

Industry

Mental Health Care

Description

Kyo is a leading provider of Applied Behavior Analysis (ABA) therapy for individuals with autism. We support thousands of families across ten states and are rapidly expanding to meet the growing demand for high-quality care. Every day, our team is committed to making each moment meaningful—for our clients and for each other. The Client Enrollment Specialist (CES) plays a key client-facing role, coordinating with families, health insurers, and internal teams to ensure a smooth and supportive onboarding experience. From first contact through service launch, the CES guides clients through every step of the process with professionalism, efficiency, and care. We’re seeking a proactive and detail-oriented professional with experience in client service and project coordination. This role requires fluency in both Spanish and English, and a strong ability to troubleshoot issues and keep multiple processes moving forward simultaneously. The position is full-time and remote (~35-40 hrs/week) but does require two in-person meeting in Dallas, TX. $20-23 per hour DOE Key Responsibilities Serve as the primary point of contact for new clients during the intake and onboarding process Collect and manage client data to facilitate insurance authorizations, service setup, and payment processing Communicate clearly and professionally with clients, insurers, and internal teams to ensure accurate and timely information sharing Troubleshoot issues creatively and independently as they arise Prepare, collect, and submit documentation to health insurance payers, including authorizations, agreements, and contracts Support cross-functional projects and periodic service audits Build expertise in Kyo’s practice and project management platforms; assist teams with technical or process-related questions Maintain accurate tracking of client onboarding steps within internal systems Perform other related duties as assigned Qualifications Fluency in both Spanish and English (written and spoken) preferred Associate’s degree required; Bachelor’s degree preferred or equivalent combination of education and experience 2–3 years of experience in a client-facing service role Strong interpersonal, written, and verbal communication skills Demonstrated ability to work on cross-functional projects and manage data Comfortable navigating multiple digital tools and platforms with speed and accuracy Skilled in Google Workspace or Microsoft Office Ability to manage sensitive information with discretion Strong multitasking, problem-solving, and prioritization skills in a fast-paced environment Prior experience in healthcare, behavioral health, client authorizations, or case management is a plus Reliable high-speed internet connection: Latency

Responsibilities

The Client Enrollment Specialist serves as the primary point of contact for new clients during the intake and onboarding process, ensuring a smooth experience. They collect and manage client data, communicate with various stakeholders, and troubleshoot issues as they arise.