Client Experience and Learning Consultant at Reed Technology

Orewa, Auckland Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Customer Relationship Management, Digital Learning, Instructional Design, Generative AI, Stakeholder Management, Product Adoption, Needs Assessment, Content Development, Communication

Industry

Information Services

Description

Job Description LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. Lexis Nexis New Zealand is looking for a Training Consultant to join our Client Experience and Learning team to provide quality instruction to customers through digital and in-person formats. About the Role: The Training Consultant will be responsible for delivering high quality training to our clients, including legal professionals, based on an understanding of their needs and workflow. You will be self-motivated and used to working autonomously and willing to learn about our new products and services as they are developed. You will be adept at building effective relationships with stakeholders including customers and internal teams and are always looking for ways to grow the impact and effectiveness of your training. You will have experience and interest in Generative AI and GenAI tools and their effective application and use. This is a hybrid home/office full-time role to be based in Wellington or Auckland. Additional flexibility may be an option for the right applicant. Key responsibilities include: Planning and delivering learning activities to cover the customer base through online and face-to-face education Engaging directly with our customers and end-users to enhance their knowledge of our products and drive adoption and usage. Defining customer learning needs and planning and implementing effective training solutions Contributing to the development and maintenance of digital learning resources including user guides, online learning materials, digital resources Building effective relationships with individual end-users and key stakeholders Working with other LexisNexis stakeholders (e.g. sales teams, product teams, content lawyers, editorial, CX, marketing, and UX) to ensure an integrated approach to customer success. Bring meaningful insights from the customer and the market into the business to help improve our product offerings and market knowledge and support the triaging of issue resolution where required Keeping up to date with changes in markets, customers, competitors and products and adapting training programs and delivery style to reflect product and market changes. Ensuring timely completion of all required reporting in defined databases. To be successful in this role, you will: Be a superior communicator who can create an engaging learning environment (both in person and online) Hold a relevant qualification (in for example Law, Education; Training; Technology, Digital Learning; Instructional Design) with experience in training delivery and customer relationship management Be able to identify opportunities while building strong relationships with customers and stakeholders Be experienced in liaising with others at various organisational levels We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world.Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law.

Responsibilities

The consultant will plan and deliver high-quality training to customers, including legal professionals, both online and face-to-face, focusing on enhancing product knowledge and driving adoption. Key duties also involve defining customer learning needs, developing digital resources, and collaborating with internal teams like sales and product to ensure integrated customer success.