Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply! The future is now!
Get to Know Us
OANDA is a FinTech company that’s shaking things up.
Wondering what FinTech means?
Imagine going from renting movies at a store to streaming them instantly. In the world of finance, it’s about taking the old-school banks and bringing them into the digital era. It’s like going from VHS tapes to streaming platforms, and OANDA is a streaming service for the financial world.
We’re using
cool tech
to change how people deal with money & investment, making it more convenient and available to everyone. Like then when we put a currency converter online as the first. That’s right - we were doing digital finance before it was cool.
If you want to use tech to make a real impact and be part of something game-changing, keep reading!

Our Awards

• 2025: Best in Class - Mobile Trading Apps
• 2025: Investment Trends: Best Broker for ‘Overall Satisfaction’
• 2024: Best Forex/CFD broker in AMER (winning for five years in a row!)
• 2023: Compare Forex Broker: Best US Forex Broker
• 2022: TradingView: Most Popular Broker

Work, Learn, Grow
In a Client Experience Team we are responsible for increasing OANDA’s platform Customer satisfaction, reducing attrition, processing account opening, and funding requests in a timely manner. Our CX Team works from Toronto, Krakow, Tokyo and Singapore offices.
We work in a hybrid model - we’d love to meet you in the office from time to time.

What You’ll Do?

• Identify and analyze Customer needs to ensure high Customer satisfaction, growth and retention of business.
• Educate our Clients on OANDA’s products - features and benefits (particularly FX and CFDs), help them to understand how our products work and how to use them (calls, emails and chat).
• Provide basic login troubleshooting assistance to Clients having difficulty accessing the platform.
• Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.
• Promote positive Client relations with a can-do attitude, and willingness to always help.

What Makes You a Good Fit?

• Previous experience in similar roles e.g. in Customer Service, Sales, Administration or Business Processes etc. will be an asset.
• Very good English.
• Fluency in Mandarin (reading, writing, speaking, and listening).
• Excellent communications skills and positive attitude.
• Passionate about learning and strive to gain new knowledge about product and service changes.
• Positive attitude, flexible nature, thriving in a fast-paced, constantly changing environment

Nice to have:

• Microsoft Office skills.
• Working experience of Salesforce and/or Zendesk.

Why You’ll Love Working Here?

• Smart Start
• Solid Career Path
• The Real-Time Feedback Culture
• Extra Days Off
• Year-End Performance Reward
• Celebrate Together

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
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• Identify and analyze Customer needs to ensure high Customer satisfaction, growth and retention of business.
• Educate our Clients on OANDA’s products - features and benefits (particularly FX and CFDs), help them to understand how our products work and how to use them (calls, emails and chat).
• Provide basic login troubleshooting assistance to Clients having difficulty accessing the platform.
• Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.
• Promote positive Client relations with a can-do attitude, and willingness to always help