Client Experience Coordinator at Alphabe Insight Inc

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

61000.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organizational Skills, Multitasking, Attention To Detail, Confidentiality, Problem-Solving, Client Engagement

Industry

Public Relations and Communications Services

Description

Company Description At Lumina Agency, we specialize in delivering exceptional event experiences that bring brands, communities, and audiences together. Our team is dedicated to elevating every project through precision, organization, and outstanding service. We value professionalism, creativity, and a commitment to excellence in everything we do. As our company continues to expand, we are looking for motivated individuals who are ready to contribute to high-quality events and grow within a dynamic environment. Job Description The Client Experience Coordinator will serve as a key liaison between clients and internal teams, ensuring that each interaction is executed with clarity, professionalism, and efficiency. This role focuses on managing communications, supporting client onboarding, addressing inquiries, and maintaining a seamless experience throughout the service cycle. The ideal candidate brings strong organizational skills, impeccable attention to detail, and the ability to uphold a refined and trusted brand image. Responsibilities Serve as the primary point of contact for client communications, ensuring timely and accurate support. Coordinate onboarding processes, documentation, and service handoffs to maintain consistency and client satisfaction. Monitor project timelines, follow up on deliverables, and maintain organized records of client interactions. Prepare reports, summaries, and updates for both clients and internal leadership. Anticipate client needs and proactively offer solutions that enhance the overall service experience. Collaborate with various internal departments to streamline processes and resolve any issues efficiently. Uphold Lumina Agency’s service standards by creating a polished, professional, and dependable client experience. Qualifications Strong communication abilities, both written and verbal, with a refined and professional tone. Excellent organizational and multitasking skills, with the ability to manage multiple client needs simultaneously. Detail-oriented mindset with a commitment to accuracy and consistency. Ability to maintain confidentiality and handle sensitive information appropriately. Comfortable working independently and within cross-functional teams. Problem-solving skills and a proactive approach to client engagement. Additional Information Competitive salary ranging from $56,000 to $61,000. Professional growth opportunities within a rapidly expanding agency. Skill-building and continuous learning environment. Supportive and collaborative work culture. Full-time position with long-term career potential.

Responsibilities

The Client Experience Coordinator will manage client communications and ensure a seamless experience throughout the service cycle. This includes coordinating onboarding processes and monitoring project timelines.