AP Brand and Watch Industry Proficiency

• Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our products and services, providing expert knowledge to clients
• Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices
• Leverage storytelling and general culture to create meaningful and personalized connections with clients
• Continuously develop knowledge of luxury trends, hospitality standards, and client expectations

Client Experience

• Deliver a highly personalized and seamless client journey, ensuring every interaction reflects AP hospitality standards and attention to detail
• Act as a key point of coordination for client visits, ensuring smooth appointment management and tailored experiences
• Anticipate client needs and provide bespoke hospitality services, ensuring comfort, discretion, and emotional engagement
• Manage client feedback and continuously identify opportunities to enhance experience quality
• Ensure all interactions contribute to reinforcing brand perception and client loyalty

Team Relations

• Foster close collaboration with boutique and AP House teams to ensure a consistent and aligned client experience
• Maintain clear and proactive communication with all stakeholders involved in client experience delivery
• Act as a role model in hospitality, service excellence, and team support
• Support the Deputy House Director Hospitality in ensuring smooth team coordination and service delivery

Business Performance and Development

• Support the organization and delivery of events, including logistics, client journey, and on-site experience execution
• Plan, coordinate, and execute weekly client activations, ensuring alignment with brand standards and client expectations, reflecting a consistent, high-quality and immersive brand experience
• Collaborate with internal stakeholders (CRM, Retail, Marketing) to ensure client engagement and participation
• Contribute ideas and proposals to continuously renew and elevate the AP House experience offering
• Ensure the overall readiness and presentation of the AP House, including cleanliness, organization, and hospitality set-up
• Operational ExcellenceEnsure compliance with all AP company policies, procedures, and guidelines, including security and safety protocols
• 
  

AP Brand and Watch Industry Proficiency

• Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our products and services, providing expert knowledge to clients
• Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices
• Leverage storytelling and general culture to create meaningful and personalized connections with clients
• Continuously develop knowledge of luxury trends, hospitality standards, and client expectations

Client Experience

• Deliver a highly personalized and seamless client journey, ensuring every interaction reflects AP hospitality standards and attention to detail
• Act as a key point of coordination for client visits, ensuring smooth appointment management and tailored experiences
• Anticipate client needs and provide bespoke hospitality services, ensuring comfort, discretion, and emotional engagement
• Manage client feedback and continuously identify opportunities to enhance experience quality
• Ensure all interactions contribute to reinforcing brand perception and client loyalty

Team Relations

• Foster close collaboration with boutique and AP House teams to ensure a consistent and aligned client experience
• Maintain clear and proactive communication with all stakeholders involved in client experience delivery
• Act as a role model in hospitality, service excellence, and team support
• Support the Deputy House Director Hospitality in ensuring smooth team coordination and service delivery

Business Performance and Development

• Support the organization and delivery of events, including logistics, client journey, and on-site experience execution
• Plan, coordinate, and execute weekly client activations, ensuring alignment with brand standards and client expectations, reflecting a consistent, high-quality and immersive brand experience
• Collaborate with internal stakeholders (CRM, Retail, Marketing) to ensure client engagement and participation
• Contribute ideas and proposals to continuously renew and elevate the AP House experience offering
• Ensure the overall readiness and presentation of the AP House, including cleanliness, organization, and hospitality set-up
• Operational ExcellenceEnsure compliance with all AP company policies, procedures, and guidelines, including security and safety protocols