Client Experience Liaison & Receptionist at Lakefield Veterinary Group

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multitasking, Scheduling, Medical Record Maintenance, Client Communication, Conflict Resolution, Organization, Professionalism, Compassion, Phone Handling

Industry

Veterinary Services

Description

At Desert Hills Animal Clinic, we believe exceptional client experiences are just as important as exceptional medicine. We’re searching for a Client Experience Liaison & Receptionist who is professional, compassionate, organized, and energized by creating meaningful connections with clients and pets alike. This role is ideal for someone who thrives in a fast-paced environment, communicates with confidence and kindness, and takes pride in creating a welcoming and efficient hospital experience from the moment clients walk through our doors. Our team values professionalism, kindness, efficiency, collaboration, and a shared dedication to the well-being of our patients, clients, and one another. Key Responsibilities Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun Welcome clients and patients with warmth and professionalism Serve as a communication liaison between clients and the medical team Schedule appointments and manage phone, email, and client communications Support smooth patient flow and front desk operations Review estimates, invoices, treatment plans, and discharge instructions with clients Maintain accurate medical records and client information Assist in resolving client concerns with professionalism and compassion Help maintain an organized, welcoming reception area Support the team wherever needed What Makes You a Great Fit Previous veterinary reception, customer service, or medical office experience preferred Strong communication and multitasking skills Comfortable in a fast-paced, high-standard environment Detail-oriented and organized Professional, calm, and compassionate with clients and teammates Confident handling phones, scheduling, and client interactions A positive team player passionate about client care What We Offer Competitive compensation based on experience Opportunities for growth and professional development A supportive, team-focused culture Employee pet care discounts A workplace where your contributions are valued A flexible schedule, including shared Saturday coverage, helps our team provide consistent care for our clients and patients. If you’re looking for a practice where teamwork, client care, and quality medicine matter, we encourage you to apply!

Responsibilities

The role involves managing the front desk operations, including scheduling appointments and serving as a communication liaison between clients and the medical team. Responsibilities also include reviewing treatment plans and invoices with clients while maintaining a welcoming reception area.