Client Experience Manager at Allied Maker

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

125000.0

Posted On

31 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Team Leadership, Written Communication, Process Improvement, Luxury Client Relations, Project Management, Conflict Resolution, Systems Building, Stakeholder Management, Operational Coordination

Industry

Design Services

Description

Allied Maker designs and manufactures handcrafted lighting for some of the most significant interiors in the country. Every fixture is made in New York, by hand. We are a small company growing fast — and how we take care of our clients is core to everything we build. We're looking for someone who has spent years mastering client relationships at the highest level and is ready to lead a team built around that same standard. The Role You'll own the client experience function at Allied Maker: managing the team responsible for every touchpoint between our clients and our product. That includes architects, interior designers, developers, and private clients working on projects at every scale. You'll set the standard for how we communicate, how we respond, and how we resolve problems. You'll build out our systems and processes, and work directly with production, operations, and leadership to ensure the client experience reflects the quality of what we make. The lighting industry is something you'll learn. The leadership instincts, the relationship management, the ability to hold a team to a high standard — that's what we need you to bring. What We're Looking For 5+ years in a senior client-facing role, with at least 2 managing a team. Luxury retail, fashion showrooms, hospitality, galleries, or similar high-touch environment. Proven ability to manage complexity: multiple clients, long lead times, custom specifications, and high expectations — simultaneously. A manager's instinct: you raise the floor of the people around you without micromanaging. Exceptional written communication. You write with clarity and authority, and you can read the register a client needs. Experience building or improving systems: intake processes, follow-up protocols, client documentation. Comfort working directly with founders and senior leadership in a fast-moving environment. What You Get A leadership role with real scope — you will own this function, not just maintain it Direct access to founders; your decisions will matter and be seen A product you can be genuinely proud to represent, with an actual story behind it A company at an inflection point, scaling from 50 to 100+ people over the next 18 months The chance to build something, not just manage something that already exists You've spent years learning how to take care of people at the highest level. We're building the place to do it. Salary Range Annually $100,000—$125,000 USD

Responsibilities

Own the client experience function by managing the team responsible for all touchpoints with architects, designers, and private clients. Establish communication standards and build systems to ensure the client experience matches the quality of the handcrafted products.