Client Experience Manager at Certilytics

, , Namibia -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Strategic Planning, Data Analysis, Healthcare Analytics, Medical Claims Data, Pharmacy Claims Data, Client Success, Project Management, Cross-functional Leadership, Consultative Skills, KPI Tracking, Communication Skills, Issue Resolution, Account Growth, Stakeholder Management

Industry

Hospitals and Health Care

Description

The Client Experience Manager is responsible for driving value initiatives and successful product deployment for Certilytics clients. This role serves as a critical bridge between customers and internal Certilytics teams—including operations, analysts, data science, clinical, and product management—to ensure analytics solutions are delivered effectively and client expectations are exceeded. Successful candidates bring a mix of business acumen, analytical capability, and client leadership, with the ability to guide strategy, prioritize needs, and turn insight into action. Level and scope will be determined based on experience. Primary Goal The primary goal of the Client Experience role is to drive measurable value and long‑term success for Certilytics clients by serving as a trusted strategic partner and effective bridge between customers and internal teams. This role ensures the successful deployment and adoption of Certilytics’ analytics and product solutions by aligning client strategy, analytic insights, and operational execution—while proactively managing relationships, identifying growth opportunities, and continuously exceeding client expectations throughout the lifecycle of the partnership. Key Responsibilities · Highest quality written and verbal communication skills (must have) · Ability to influence cross functional teams without formal authority · Ability to work with both external and internal customers · Presentation and consultative skills · Detailed knowledge of medical and pharmacy claims data · Self-motivated, proactive self-starter with the ability to handle multiple complex assignments · Demonstrates entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile · Serve as the primary liaison between Certilytics and assigned customers, owning or supporting the overall health of the client relationship · Maintain clear, ongoing communication with clients to understand key needs, objectives, and evolving strategy · Guide overall engagement strategy from implementation through ongoing projects, ensuring adoption and delivery of contracted outcomes · Foster strong, long‑term relationships with client stakeholders, consultants, and partners; includes travel as needed · Lead or support business reviews and strategic discussions focused on KPIs, client goals, and partnership outcomes

Responsibilities

The Client Experience Manager serves as the primary liaison between Certilytics and its clients, driving value through strategic partnership and effective product deployment. They are responsible for managing the client lifecycle, fostering long-term relationships, and ensuring the successful adoption of analytics solutions.