Client Experience Officer at MedHealth

District of Belconnen, , Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Experience, Administration Support, Communication, NDIS Coordination, Scheduling, Compliance Management, Documentation, Customer Service, Time Management, Relationship Building, Empathy, Initiative, Housekeeping, Confidentiality

Industry

Hospitals and Health Care

Description

Company Description Ability Action Australia are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. #AAA have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family. Job Description We’re looking for a dedicated Client Experience Officer to join our team. In this key front-facing role, you’ll provide exceptional administration support to participants, allied health clinicians, and leaders across #AAA. This is a full-time, fixed-term position (38 hours per week), with working hours from 8:00am to 5:00pm, Monday to Friday, until 18th December 2026. There is potential for extension beyond this date. Responsibilities will include: Client Experience – Create a welcoming environment by greeting and farewelling clients, answering calls, responding to emails, and processing referrals. Participant Liaison – Coordinate NDIS plans, service agreements, and funding, while maintaining strong relationships with participants and their families. Scheduling Support – Assist clinicians with managing their schedules in alignment with KPIs. Compliance Management – Maintain accurate documentation and ensure confidential information is stored according to policies. Clinic Maintenance – Perform daily housekeeping to uphold a clean, safe, and professional clinic environment. What's in it for you? As you support many, we support you. We offer: Investing in you – Professional support + connecting you with leaders across the group to help maximise your potential. Looking after you – Discounted private health insurance + retail perks + free counselling through our EAP + travel club deals + fitness passport… just to name a few. Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants. Qualifications To be successful in this role, you will: Bring energy, enthusiasm, and initiative to every interaction. Show empathy and passion for working with a vulnerable community. Be customer-focused, with a strong commitment to delivering excellent service. Build trusting relationships with both internal and external stakeholders. Thrive under pressure, demonstrating strong time management skills and the ability to meet tight deadlines. Bring previous experience in customer service or an administrative role. Ideally, have experience in the NDIS or disability sector (desirable, not essential). The successful applicant must hold a current NDIS Worker Screening Check (completed required modules), a valid ACT Working with Vulnerable People Check, a Police Clearance, and a First Aid Certificate (desirable but not essential). Additional Information Click on the Apply button or contact Amie Gargan via LinkedIn www.linkedin.com/in/amiegargan #LI-ALG for a confidential conversation about the role. #AAA You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: No State: ACT Job Status: Fixed Term

Responsibilities

The Client Experience Officer will provide essential administrative support to participants, allied health clinicians, and leadership by managing client interactions, answering communications, and processing referrals. Key duties also involve coordinating NDIS plans and service agreements, assisting with clinician scheduling, and maintaining accurate compliance documentation.