Client Experience Representative - Mission Market at PCs for People

Saint Paul, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

18.5

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Communication, Problem-Solving, Interpersonal Skills, Computer Proficiency, Pos Systems, Crm, Sales Support, Inventory Management, De-escalation, Attention To Detail, Adaptability, Organization, Transaction Processing, Product Knowledge, Teamwork

Industry

Information Technology & Services

Description

Description About PCs for People PCs for People is a national nonprofit committed to digital inclusion and environmental sustainability. We provide affordable technology and internet access to individuals and families across the country, helping bridge the digital divide and empower communities. About the Role We are seeking a dedicated and enthusiastic Client Experience Representative to join our dynamic Mission Market team. As the primary point of contact for clients, you will be responsible for assisting and guiding them throughout their technology shopping journey. Your main objective is to deliver personalized and high-quality support to enhance the overall client experience. Key Responsibilities Client Experience Greet and welcome clients with a friendly and approachable demeanor, creating a warm and inviting atmosphere in the market Handle phone calls and emails with impeccable client service Actively listen to clients' inquiries, concerns, and feedback, providing accurate and helpful information about products, incentives, and policies Maintain an organized and visually appealing market environment by arranging items, restocking shelves, and ensuring product displays are attractive and well-maintained Address and resolve client complaints or issues professionally, escalating to management when necessary to ensure client satisfaction Participate in training sessions and workshops to enhance client service skills and stay informed about new products and services Order Processing Process and approve online orders Process client transactions efficiently and accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting client eligibility Handle product returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and positive resolution for the client Sales Support Assist clients in establishing accounts and locating products within the market, suggesting suitable alternatives, and explaining product features and benefits Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to clients Mission Market Support Collaborate with team members to achieve market goals and maintain a positive work environment Assist in inventory management by conducting regular stock checks and reporting discrepancies to management Support team activities such as preparing and registering clients for events, coordinating pickups and deliveries, and supporting partnerships Other duties as requested Requirements Requirements Previous experience in retail or client service is preferred but not mandatory Excellent communication and interpersonal skills with a client-focused approach Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy Proficiency in using a computer, POS systems, and other retail software applications Flexible schedule to ensure clients are fully supported Physical ability to stand for extended periods and lift moderately heavy items when necessary Experience with CRM or partner management platforms preferred Bilingual or multilingual communication skills highly preferred Strong analytical thinking, attention to detail, and problem-solving skills Excellent verbal and written communication skills Ability to meet deadlines and work independently in a fast-paced, changing environment Must be flexible, self-motivated, and adaptable Comfortable working in a general warehouse setting Good organizational skills, attention to detail, and willingness to follow standard procedures Ability to de-escalate difficult situations with empathy What We Value Genuine interest in people, technology, and digital equity Compassionate, curious, and community-minded Graceful under pressure and adaptable in dynamic situations Collaborative teammate who brings energy and empathy to every interaction Self-motivated and solutions-oriented thinker Physical Requirements Prolonged periods of sitting or standing at a workstation or service counter Ability to frequently lift or move items up to 25 pounds, occasional lifting of up to 50 pounds Frequent use of computer, phone, and other office equipment Capability to communicate clearly in person, by phone, and over digital platforms Frequent bending, kneeling, crouching, and reaching Capability to work in various indoor non temperature controlled environments Manual dexterity to handle tools, and small components Extended periods of walking or standing throughout the workday Visual acuity to read labels and perform detailed tasks Willingness to adhere to physical safety protocols We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. Benefits Include: Medical - Choice of Plans Dental - Choice of Plans Vision 401k with Match Voluntary Disability Insurance Voluntary Life Insurance Vacation and Sick Leave EEO Statement PCs for People is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other legally protected status. We encourage applications from individuals with diverse backgrounds and lived experiences that align with our mission of digital equity and community empowerment.

Responsibilities

The representative acts as the primary point of contact for clients, guiding them through their technology shopping journey by providing personalized support, handling inquiries, and ensuring a high-quality client experience. Key duties also involve processing orders accurately using POS/CRM systems, managing market displays, and assisting with inventory and sales support activities.