Job ID: 36497
Location: Singapore, SG
Area of interest: Retail Banking
Job type: Regular Employee
Work style: Office Working
Opening date: 12 Aug 2025

JOB SUMMARY

• To comply with the processes on cash handling and branch operations as per Branch Operations Manual
• To manage Branch operational risk and ensure controls are in place
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
• Generate new sales opportunities through referral

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

RESPONSIBILITIES

• Transaction Processing
• Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
• Ensure accuracy in all transaction processing
• Ensure all clients’ requests received - Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus are scanned / batched to relevant departments for processing on time

Cash Handling

• Perform cash balancing for own Till
• Ensure cash that exceeded the Intra-day limit / end of day limit is to be returned to Senior CER
• Ensure cash that are returned or withdrawn by CERs is counted and recorded on the “Cash Movement To-and-From Chief Cashier Form” under dual control and input/confirmed in eBranch.
• Cash Discrepancy to be escalated to BOCEM / CEOM / Branch Manager on same day
• Senior CER to be assigned as Chief Cashier Role cover when required
• Service Delivery
• Ensure clients are being served within stipulated standard (refer to scorecard)
• Assist clients in queries; handling feedbacks, complaints which includes investigations and queries and liaising with other functions/department
• Reports / Admin / Others
• Collate data/information related to branch reporting.
• Assist in branch admin duties and other activities as assigned by BOCEM / CEOM / Branch Manager
• Referrals
• Generate new sales opportunities by proactively referring client with banking needs to respective Sales Staff for cross-selling & upselling, (except insurance and investment)
• To activate, educate & direct clients to utilise digital/self service terminal (SST) channels

Senior CER / Relief Senior CER (in addition to above)

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word