ABOUT HOULE GAMES

Houle Games & Entertainment has proudly served Vancouver’s Lower Mainland since 1995, offering high-quality games, interactive rentals, and entertainment experiences for corporate functions, school events, and private celebrations. Our team is solutions-oriented, client-focused, and driven by reliability. Learn more at www.houlegames.com.

REQUIRED SKILLS & QUALIFICATIONS

• 1+ year of experience in customer service or inside sales roles
• Exceptional verbal and written communication skills in English
• Highly organized with strong attention to detail
• Ability to multi-task and prioritize in a fast-paced environment
• Proficient with MS Word, Excel, and general computer use
• Confident navigating CRM or rental software systems (we’ll train you)
• Positive, team-oriented attitude that aligns with our core values:
• We Passionately Care: You take ownership of customer needs and make them feel heard
• We Are Solutions-Oriented: You solve problems and anticipate client questions
• We Are Reliable: You follow through and ensure nothing falls through the cracks

ABOUT THE ROLE

We’re looking for a Client Experience & Sales Coordinator to be the front line of our customer communication. This full-time, in-person role is ideal for someone who is energized by client interaction, comfortable suggesting event solutions, and skilled at managing high volumes of inquiries with professionalism and care.
This is not an office admin or reception role — it’s a customer-focused position built on consultative selling, fast-paced multitasking, and team coordination. You’ll work closely with our operations team to match clients with the right equipment for their events, upsell where appropriate, and help ensure each experience exceeds expectations.

CORE RESPONSIBILITIES

• Deliver prompt, friendly, and professional responses to phone and email inquiries
• Consult with clients to understand event needs and recommend ideal product combinations
• Upsell complementary services and equipment to maximize client value and booking size
• Create accurate quotes, invoices, and booking confirmations using our rental software
• Coordinate internally with the delivery and logistics teams to confirm booking feasibility
• Maintain and post engaging content on our social media platforms (Instagram/Facebook)
• Support occasional in-person client pick-ups at our Port Coquitlam location
• Provide general administrative support as needed during peak periods