Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the complexity of setting up entities. We hire, pay, and manage your workforce across 185+ countries with our AI-powered global Workforce Technology platform.
As a Customer Care Specialist at Velocity Global, you will ensure a seamless experience for both customers and supported employees by directly addressing inquiries, resolving issues efficiently, and building lasting relationships. With a customer-first mindset, you will represent us and collaborate with the Operations team to continuously improve the customer experience. Your efforts will directly help maintain and enhance our customer satisfaction scores, specifically through our Net Promoter Score (NPS).
We ask that you have a high level of empathy, problem-solving skills, and exactness, and the ability to work collaboratively with internal teams to exceed customer expectations. You will report to the Director of Customer Care.
This is a fully remote position based in Colombia.

BONUS SKILLS:

• Experience working with global customers and understanding of international business practices and cultural differences.
• Knowledge of Velocity Global’s services or an eagerness to gain that knowledge.
• Familiarity with NPS (Net Promoter Score) and customer satisfaction tracking.
  Please submit CVs/resumes in English so it may be easily shared with stakeholders.
  

  LI-Remote

We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

Velocity Global offers a range of benefits tailored to the location and type of role. A general benefits overview is below:

• Flexible Time Off + Parental Leave
• Health and Dental Insurance (where applicable)
• Retirement Savings + Employee Incentive Plan
• WFH Stipend
• Company Bonus + Spot Bonuses

Please visit our career page for more information

• Flexible Time Off + Parental Leave
• Health and Dental Insurance (where applicable)
• Retirement Savings + Employee Incentive Plan
• WFH Stipend
• Company Bonus + Spot Bonuse