Client Experience Specialist & Operations Assistant at Up To Par Cleaning LLC

Longview, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

25.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization, Detail-Oriented, Communication, Sales, Scheduling, Billing Accuracy, Client Care, Operational Precision, Inbound Calls, Lead Response, Follow-up, Problem Resolution, Invoicing, Reconciliation, Applicant Screening, Tech-Savvy

Industry

Consumer Services

Description

Pay & Schedule $22/hour during training $23–$25/hour after successful completion of probation (based on competency) $500–$1,000/month bonus potential based on sales performance Full-time | 8:00 AM – 6:00 PM In-office position Must be comfortable occasionally visiting client homes and businesses to better understand service expectations Up to Par Cleaning is growing and seeking a highly organized, detail-driven professional to support client experience, operations, billing accuracy, and team communication. This is not a basic receptionist role. This position directly supports revenue growth, scheduling efficiency, and client satisfaction. If you thrive in a structured, fast-paced environment and enjoy balancing customer care with operational precision, we’d love to meet you. Key Responsibilities Client Experience & Sales Answer inbound calls and provide estimates Respond to ALL leads (portal, Yelp, email, text) within 24 hours Schedule walk-throughs and cleaning appointments Follow up with new and recurring clients to ensure satisfaction Resolve client concerns professionally Document all client communication accurately Scheduling & Operations Schedule repeat and one-time cleanings Maintain schedules at least two weeks in advance Communicate job details to cleaning teams Manage Airbnb bookings Make confirmation and reminder calls Maintain daily team communication Billing & Revenue Accuracy Ensure rate logs and add-ons are accurate Review and process invoices daily Charge cards on file and send invoices promptly Reconcile discrepancies Protect company revenue through accurate documentation HR Support Assist with applicant screening and interview scheduling Support onboarding paperwork and documentation Maintain employee records and performance tracking Assist with recruiting ads and training coordination What We’re Looking For Highly organized and detail-oriented Strong communication skills Comfortable discussing pricing and closing sales Tech-savvy and able to manage multiple systems Solution-focused and proactive Professional and dependable Performance Expectations After training, this role is expected to generate a minimum of $20,000 per month in closed and scheduled sales. Higher sales tiers unlock monthly bonuses. Growth Opportunity This position offers room to grow into an operations or office leadership role as the company expands. At Up to Par Cleaning, we believe in meaningful employment, strong systems, and delivering service that truly makes a difference. Location Longview, Washington Department Clerical Employment Type Full-Time Minimum Experience Manager/Supervisor Compensation $22.00-$25.00 per hour DOE

Responsibilities

This role involves supporting client experience, operations, billing accuracy, and team communication, directly contributing to revenue growth and scheduling efficiency. Key duties include managing client interactions, scheduling appointments, handling all aspects of billing, and providing HR support for onboarding and record keeping.