Are you a client-focused professional with a passion for enhancing customer experiences and driving retention? If you excel at managing client relationships, resolving issues, and optimizing processes, we want to hear from you!
Outsourced Doers is a rapidly growing company providing a range of services, including digital marketing, online business coaching, and virtual assistant services. We connect trained marketing Virtual Assistants with busy entrepreneurs across the U.S., Canada, UK, Australia, and New Zealand. As we continue to expand, we’re looking for exceptional Client experience Specialist based in the U.S. to join our high-performing team.
About the Role: We are seeking a highly motivated Client Experience Specialist to support our clients, manage escalations, and drive exceptional client outcomes. This role is critical to maintaining high client satisfaction, reducing churn, and creating a positive customer journey. You will be responsible for resolving client issues, improving processes, and supporting the development of a high-performing client experience team.

Key Responsibilities:

• Manage client escalations, providing timely and effective resolutions within KPI targets.
• Provide hands-on support to clients throughout their experience, ensuring satisfaction and long-term retention.
• Collaborate with the Head of Client Experience to implement strategies that improve client relationships and reduce churn.
• Identify process improvements and assist in the creation and review of policies to enhance the overall client experience.
• Support the collection and analysis of client feedback to drive continuous improvement and optimize client satisfaction.
• Use data insights to identify trends and implement solutions to common client issues.
• Manage the client experience NPS, ensuring a consistently high score and proactively addressing areas for improvement.

Requirements:

• 3+ years in a client-facing or client experience role.
• Experience in resolving escalations and managing high-pressure client situations.
• Technical proficiency with CRM platforms, Zoho, Slack, ClickUP, Zoom, and Google Suite.
• Exceptional communication and problem-solving skills.
• Ability to manage multiple priorities, work independently, and make data-driven decisions.

Why Join Outsourced Doers?

• Be part of a rapidly growing, innovative company.
• Work remotely with a flexible schedule.
• Access to a supportive team and continuous professional development.
• Make a meaningful impact by helping entrepreneurs achieve more while working less.

How to Apply:If you’re passionate about delivering exceptional client experiences and have the qualifications we seek, we encourage you to apply for this exciting role. Please submit your resume and a cover letter detailing your experience and why you’re the ideal candidate for this position.

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Job Type: Full-time
Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Remot

• Manage client escalations, providing timely and effective resolutions within KPI targets.
• Provide hands-on support to clients throughout their experience, ensuring satisfaction and long-term retention.
• Collaborate with the Head of Client Experience to implement strategies that improve client relationships and reduce churn.
• Identify process improvements and assist in the creation and review of policies to enhance the overall client experience.
• Support the collection and analysis of client feedback to drive continuous improvement and optimize client satisfaction.
• Use data insights to identify trends and implement solutions to common client issues.
• Manage the client experience NPS, ensuring a consistently high score and proactively addressing areas for improvement