POSITION SUMMARY

The Sales Consultant is responsible for driving revenue growth through proactive sales efforts, outstanding customer service, and long-term relationship management. Reporting directly to the Terminal Manager, this position manages the full sales cycle?from prospecting and quoting to closing and post-trip follow-up?while ensuring customers receive exceptional service and support. By balancing business development with account management, the Sales Consultant plays a vital role in strengthening Sunway Charters? market presence, supporting company growth initiatives, and fostering lasting partnerships with clients.

• Sales & Business Growth
• Generate new business opportunities through proactive outreach, networking, and relationship building with organizations such as schools, universities, churches, corporations, and community groups.
• Respond to inbound leads with accurate, competitive quotes and follow up consistently to negotiate rates and close sales.
• Maintain and grow an active sales pipeline, achieving or exceeding sales targets and contributing directly to company revenue goals.
• Support Sunway Charters? growth by promoting services, participating in company marketing initiatives, and recommending new opportunities for expansion.
• Work with management to develop pricing strategies and contract negotiations that maximize profitability while remaining competitive.
• Customer Service & Relationship Management
• Serve as the primary point of contact for assigned accounts, ensuring a seamless experience from booking through trip completion.
• Handle customer concerns professionally, providing timely solutions that balance client satisfaction with company interests.
• Ensure all payments are collected and processed before trip departures.
• Follow up with customers after trips to confirm satisfaction, address feedback, and encourage repeat bookings.
• Maintain accurate customer data and account documentation for reference and reporting.
• Operational & Team Coordination
• Collaborate with dispatch and operations staff to ensure clear communication of trip details between drivers and customers.
• Stay knowledgeable of Hours of Service (HOS) requirements to confirm travel plans are compliant.
• Act as a bridge between customers and internal teams, ensuring expectations are met and service delivery reflects company standards.
• Professionalism & Contribution to Growth
• Represent Sunway Charters with professionalism, courtesy, and integrity in all customer and partner interactions.
• Uphold confidentiality on all company matters and customer accounts.
• Participate in company initiatives, events, and programs designed to increase brand visibility and market growth.
• Contribute ideas and feedback to improve sales processes, customer service, and overall business performance.