Client Experience Supervisor at HASC PERSONNEL SERVICES INC

Pasadena, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Team Leadership, Problem Solving, Time Management, Technical Support, Cross-Selling, Documentation, Training Coordination, Conflict Resolution, Attention to Detail, Initiative, Fast-Paced Environment, Ethics, Stress Management

Industry

Oil and Gas

Description

Description Position Overview The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry. The Customer Service Supervisor is primarily responsible for providing daily direction and communication to the employees of the Customer Service Department. Essential Job Responsibilities Review and approve employee time daily and leave requests Resolve employee disputes Coordinate the effective and efficient operation of the Customer Service Department Coordinate and complete Human Resources documentation as required Work weekend and after hours training requests per on-call schedule Coordinate room rental requests with clients Answer customer incoming calls Answer emails directed to customerservice@hasc.com, PQF@hasc.com, support@hasc.com, and training@hacsc.com Answer live online chat requests through chat software system Troubleshoot customer issues with Live Online Proctoring and email restricted courses Resolve customer issues Cross-sell safety council services Answer questions from other employees and departments Support training department with off-site documentation and course certificate preparation Maintain contact list for by appoint only course requests Review SSVs and make changes in OmniCouncil if necessary Review and process new client sign-ups Setup user name and password and walk customer through program usage for PQF Handle all customer technical problems and complaints Escalate problem if necessary to Customer Service Director Discuss benefits of membership with customers who contact the council Assist front window with the processing of trainees during busy periods Assist members of other departments as needed Other duties as deemed necessary Preferred Skills & Qualifications Ability to lead and manage employees Excellent communication skills - written and oral Comfortable with facilitating team member conversations about work direction and priorities Ability to lead and motivate a team while modeling a strong code of ethics and respect for others Ability to provide common-sense judgment and a disciplined attention to timeliness and urgency when it comes to resolving customer issues Enjoy working with the public and have a strong initiative to work independently Ability to work in a fast-paced environment Ability to learn detailed processes and problem solve Ability to work well under pressure and handle stressful situations professionally Cross-train and assist other departments as necessary Requirements 3+ years of customer service experience Ability to learn custom software applications through training Advanced proficiency in Windows Microsoft Word and Excel High school diploma or general education degree (GED); higher education preferred Willingness to work at different locations if the company need arises Physical Demands While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment This job is typically in an office environment and will also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reporting Responsibilities The Customer Service Supervisor reports directly to the Customer Service Director. This position does have direct reports.

Responsibilities

The Client Experience Supervisor is responsible for directing and communicating with the Customer Service Department employees, resolving disputes, and ensuring efficient operations. They also handle customer inquiries and technical issues while supporting training documentation and course preparation.