JOB DESCRIPTION SUMMARY

This role is based in Basildon or Leeds

JOB DESCRIPTION

• JOB TITLE: Client Growth Associate

ABOUT THIS OPPORTUNITY

The Cardnet Growth team is responsible for preventing customer attrition and identifying additional client needs to support our existing customer base.
Are you an enthusiastic and hardworking individual with a passion for helping businesses grow?
We are looking for dynamic Client Growth Associate to join our Basildon or Leeds office.

As a key member of Cardnet’s Growth Team, you’ll:

• Play a pivotal role in providing tailored customer solutions and supporting clients in achieving their business goals.
• Predominantly support the inbound line reacting to when a customer calls in supporting those that require a review of existing rates or are attempting to close their account. When the demand needs you’ll also support proactively calling existing merchants to review and then when required position a new contract and enhance solutions.
• Be required to analyse data and customer insight to better understand and deploy strategies in respect of customer trigger points. This will include, but is not limited to, early client attrition (Welcome strategy), dynamic pricing, anniversary moments of truth, attrition linked to terminal contract renewal, and analysing relationships to address meeting more customer needs.
• Work with colleagues across the business to help devise and deliver winning strategies based on data insight, deploying new strategies in a test and learn environment.