The company: is a world leader in the development and manufacturing of wirelessly connected safety products. They offer the broadest and most complete portfolio available in the industry. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet. Their products are used to keep people safe in the event of falls, missed check-ins, man-down and exposure to explosive or toxic gas.
Our fast-growing client is seeking a dynamic and driven Implementation Coordinator to join their team. In this pivotal role, you will be at the forefront of welcoming new clients, guiding them through the implementation of their safety solutions. Your primary focus will be helping customers navigate configurable options and make informed decisions that best suit their organizational needs. With a world-class portfolio of products, our client needs someone who is passionate about safety and excited to make an immediate impact from day one.

Job Duties

• Serve as the primary contact for new clients and those undergoing major account changes, ensuring smooth and successful implementations.
• Understand client needs by gathering requirements for successful deployments and providing effective change management support.
• Lead the setup of customized online account structures, ensuring optimal configurations for each client.
• Provide comprehensive training on hardware, software, and data analytics to help clients fully leverage products and services.
• Build strong, lasting relationships with clients from day one, setting the stage for ongoing success and collaboration.
• Manage multiple deployment simultaneously, ensuring on-time delivery and scope adherence.
• Oversee the full project lifecycle, from initiation through to execution, resolving any challenges that arise.
• Design custom account structures tailored to client needs, optimizing usage, growth, and lead engaging training sessions for both end-users and executives, in-person and online.
• Stay up to date with our client’s offerings, becoming an expert on products and best implementation practices.
• Proactively manage client expectations, providing strategic recommendations and ensuring alignment throughout project delivery.
• Continuously seek process improvements to drive efficiency and enhance effectiveness.
• Support field trials and new products rollouts, working with teams to ensure clear communication and smooth transitions.
• Share key insights and learnings with internal teams to drive continuous improvement.

Benefits
£35k-£40k| Monday - Friday | 8:30am-5pm | Colchester (Hybrid) | 25 days annual leave | Fast paced and fluid environment | Growing Company | UK & European Travel Required | Strong Technical Knowledge | Client Implementation | Deployment |

Applicant Specification:

• Tech savvy and able to quickly learn our client’s product offerings.
• Superior organizational skills, able to manage 50+ clients and projects simultaneously, adjusting priorities as needed.
• Must speak French and Italian fluently
• Project coordination experience, or candidates eager to learn also considered
• Strong communication skills, able to engage and build rapport with stakeholders at all levels.
• Detail-oriented and accurate, ensuring high quality execution of all tasks.
• Proficient in Microsoft Suite, CRM & ERP systems, and project management tools.
• Ability to travel as needed
• Detail-oriented ensuring accurate and thorough execution of implementations from start to finish.
• Customer-centric, placing clients needs at the core of your decisions and actions.
• Adaptable and thrive in fast-paced environments, adjusting to changing priorities.
• Organized and excel at managing multiple tasks and deadlines, keeping projects on track while maintaining high standards of quality.
• A self-starter with the drive to take initiative, overcome challenges, and deliver exceptional results.
• Positive person, committed to building relationships and fostering strong connections with clients.
• A proactive listener, seeking feedback to foster continuous improvements.
• A collaborative team player, taking ownership to drive collective success
• All employees will have a DBS check undertaken on offer of employment

Contacts

• Serve as the primary contact for new clients and those undergoing major account changes, ensuring smooth and successful implementations.
• Understand client needs by gathering requirements for successful deployments and providing effective change management support.
• Lead the setup of customized online account structures, ensuring optimal configurations for each client.
• Provide comprehensive training on hardware, software, and data analytics to help clients fully leverage products and services.
• Build strong, lasting relationships with clients from day one, setting the stage for ongoing success and collaboration.
• Manage multiple deployment simultaneously, ensuring on-time delivery and scope adherence.
• Oversee the full project lifecycle, from initiation through to execution, resolving any challenges that arise.
• Design custom account structures tailored to client needs, optimizing usage, growth, and lead engaging training sessions for both end-users and executives, in-person and online.
• Stay up to date with our client’s offerings, becoming an expert on products and best implementation practices.
• Proactively manage client expectations, providing strategic recommendations and ensuring alignment throughout project delivery.
• Continuously seek process improvements to drive efficiency and enhance effectiveness.
• Support field trials and new products rollouts, working with teams to ensure clear communication and smooth transitions.
• Share key insights and learnings with internal teams to drive continuous improvement