Yeti to Work is a recruiting company established in 2017 with the goal to work with businesses to help drive the success of their company by providing them with hardworking candidates who are motivated and driven. Our team provides quality recruiting services along with employee screening to help find the best candidates for the job.
Our client is looking to hire a Client Implementation Manager for their Canandaigua, New York location. Salary for this position is $65,000-95,000 based on experience.

POSITION OVERVIEW

The Client Implementation Manager is responsible for the successful onboarding and configuration of iSolved solutions for new clients. The ideal candidate has strong project management skills, hands-on experience with iSolved or similar HCM platforms, and is confident working with large data sets, system configuration, and cross-functional teams within a timeline.

QUALIFICATIONS:

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• Bachelor’s degree in Business, Information Technology, or a related field. Equivalent experience will be considered.

• 3-5 years experience in project management, HCM client implementation, or payroll onboarding, preferably with iSolved or similar HRIS platforms.
• Proficient in Excel and data imports. Deep understanding of HR, payroll, timekeeping, and benefits administration.
• Strong organizational skills with the ability to manage competing priorities and hold accountable to multiple deadlines.
• Exceptional interpersonal, verbal, and written communication skills. Able to translate technical features into client-ready language.
• CPP payroll certification is preferred. PMP or other project management certification is a plus.

• Project Management: Manage multiple client implementation projects concurrently, ensuring timelines, quality standards, and deliverables are met.
• Client Onboarding: Conduct in-depth discovery and analysis sessions with clients to ensure accurate, efficient, and strategic configuration of HCM systems.
• System Configuration: Accountable for complete client setup within iSolved, including all HCM components - HR, payroll, benefits & time & labor management. Serve as a subject matter expert, applying advanced knowledge to design & implement complex setups tailored to client needs.
• Data Imports: Perform and validate data imports including employee records, tax & payroll history, benefit plans, and time-off accruals.
• Training & Support: Deliver client training and go-live support. Provide system education in a clear, user-friendly format to ensure client confidence post-launch.
• Issue Resolution: Leverage a strong understanding of HCM components-including HR, payroll, benefits, time & labor management and compliance-and how they interact to identify issues and troubleshoot effectively within the platform.
• Documentation & Tracking: Maintain accurate records in project trackers, document milestones, and consistently monitor processes for opportunities to improve.
• Continuous Improvement: Collect client feedback and collaborate with internal teams to enhance implementation workflows and overall satisfaction.