We’re looking for a Client Implementation Specialist to join our team in Logan, Utah. This role is essential to customers’ success and retention. In this customer service focused role, you will virtually onboard and train new customers to use our software. Effectively moving clients through the setup process and strong communication skills are key.
This rewarding position allows you to build lasting relationships with clients and team members. We have the best customers and follow their schedules, so no weekends or nights. If you’re excited to provide best-in-class customer service, we encourage you to apply.
iWorQ is a fast-growing Software as a Service (SaaS) company that provides municipal government agencies with software to manage their daily tasks. We have over 2000 customers nationwide, and we are growing! We are dedicated to our customers, which shows through our best-in-class NPS of more than 75.
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Responsibilities:*

• Virtually train clients to use software through weekly, hour-long meetings
• Clarify client questions and concerns in brief calls and emails
• Import data (typically in database or Excel formats) into iWorQ software
• Occasionally, use basic HTML to create citizen portals
• Collaborate with internal teams to deliver client-ready materials
• Develop and implement a 60-day training plan to support client onboarding
• Attend weekly team meetings and track KPIs

QUALIFICATIONS

• Virtual customer service experience (teaching over Zoom, email, phone)
• Project management experience
• Ability to clearly explain complex processes and ask clarifying questions to clients
• Intermediate understanding of Excel
• Ability to interact with clients 10+ hours weekly
• Basic knowledge of HTML and GIS data is a plus
• Experience working with municipal government is a plus
• Bachelor’s degree in Communications, Business, or related field is a plus

• Virtually train clients to use software through weekly, hour-long meetings
• Clarify client questions and concerns in brief calls and emails
• Import data (typically in database or Excel formats) into iWorQ software
• Occasionally, use basic HTML to create citizen portals
• Collaborate with internal teams to deliver client-ready materials
• Develop and implement a 60-day training plan to support client onboarding
• Attend weekly team meetings and track KPI