Client Intake Specialist at Bayshore Specialty Rx

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Computer skills, Typing, Microsoft Word, Microsoft Excel, CRM, Multi-tasking, Problem solving, Compassion, Interpersonal skills, Data entry, Administrative support

Industry

Hospitals and Health Care

Description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. The Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented individual who is able to interact with potential clients, families and referral sources. He/she will also contribute to other activities as necessary. DUTIES AND RESPONSIBILITIES • Understand caller’s needs and manage the calls with compassion and efficiency. • Manage the Intake process. • Accurately record client information in system. • Assist with administrative duties as necessary. • Support internal/external audit process. • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System. • Complete other tasks as requested. REPORTING RELATIONSHIPS The Client Intake Specialist reports to the Client Intake Supervisor as designated by the Managing Director. Work Location : Bayshore Healthcare, National Office, Mississauga ON Hybrid – At least 2 days onsite weekly Education University/College education or equivalent combination of education and experience. Experience • Experience within a customer service environment. • Strong computer and typing skills necessary, including Word and Excel. Previous experience with CRM an asset. • Ability to multi-task; talk on the phone and take notes on the computer. • Experience within a healthcare environment preferred. • Ability to work under pressure. • Ability to work independently within a team environment. • Exceptional interpersonal and communication skills. Must be compassionate and caring. Other Skills and Abilities Ability to handle difficult situations in an objective consistent format, ability to work independently and as part of a team; excellent telephone communication skills and commitment to continual learning; above average communication and problem solving skills.

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Responsibilities

The Client Intake Specialist manages inbound and outbound calls to understand caller needs and facilitate the intake process. They are responsible for accurately recording client information and providing administrative support to ensure efficient service delivery.