Client Integration Engineer

at  Eurofins Ireland Clinical Diagnostics

Company Description
Eurofins Biomnis is the leading independent provider of medical laboratory testing services in Ireland.
We are part of the Eurofins Scientific Group, a global leader in food, environment, pharmaceutical, forensics, clinical diagnostic, cosmetic product testing and in agroscience. The Group operates more than 900 laboratories in over 50 countries and employs 55,000 staff conducting 450 million tests every year.
We are currently looking to recruit a:

WHAT WE OFFER:

As an employer, we’re keen to look after our people with as much dedication as they look after our clients and their colleagues. We are a diverse company with 31 nationalities, encouraging inclusiveness and instilling a sense of belonging to all our colleagues. In the spirit of supporting and improving the health and well-being of our employees, building resilience, confidence and compassion through education and activities, our “Wellbeing Committee” was founded. “The Wellbeing Committee” plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.
We offer competitive salaries, excellent training and career prospects. You will receive a very attractive salary and overall benefits package which includes: Higher Education Policy, Health Insurance, Pension Scheme, Life Assurance, Income Protection, Employee Assistance Programme (EAP), Eurofins Employee Referral Programme, Bike to Work and you will be part of the company’s Annual Bonus scheme.
We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
Job Description
Reporting to the IT Manager UK & Ireland, the Client Integration Engineer will participate in and/or lead, the planning of integration projects with our clients. Design, develop, and deploy integration solutions within the organization’s architectural principles, policies, and guidelines. Also to provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new applications into the existing application environment. Whilst also working closely with Sales & Marketing on integration projects and supporting integrations.

Specific Tasks:

• Participate in and/or lead, the planning of integration projects with clients.
• Design, develop, and deploy integration solutions within the organization’s architectural principles, policies, and guidelines.
• Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new applications into the existing application environment.
• Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new application integration technologies into the existing environment.
• Working closely with Sales & Marketing on integration projects and supporting integrations.
• Identify and resolve system integration issues.
• Assist with problem determination and resolution efforts when operational issues with integration solutions arise.
• Providing IT Support to all users and customers in a professional and friendly manner via helpdesk, telephone and e-mail.
• Build relationships with vendors of application software deployed in the organization to both learn about and provide feedback on their technical integration capabilities Answering the Helpdesk Support tickets, emails and phone calls.
• Support senior engineers on tickets.
• Assist with identifying opportunities to enhance or improve business processes via integration, or, as necessary, minimize the impact of integration on those processes.
• Assess existing workflow and procedures to identify and remedy source of downstream data inconsistencies
• Manage tickets to ensure they are completed within SLA’s.
• Fully document all troubleshooting steps and create knowledge base articles of resolutions.
• Identifying and prioritising customer support queries.
• Escalate tickets to other technical resources as appropriate.
• Working through customer queries & plans of action to be taken.
• Using all technical resources to assist with all user requests.
• Demonstrating superior customer service in handling enquiries.
• Provide Out of Hours On-Call support.
• Additional tasks when necessary.

Working Hours: 37.5 per week
Qualifications

EDUCATION

• Four-year college diploma or university degree in computer science or computer engineering

and/or

• 2 years equivalent work experience

EXPERIENCE

• 2 years’ + experience in a similar role.
• Proven experience in overseeing the linking of cross-functional applications between disparate business units and systems.
• Experience working with Mirth Connect an advantage.
• Direct, hands-on experience with automated integration tools, including Microsoft SQL Data Transformation Services, Microsoft SQL Server Integration Services, PowerShell, Transact SQL.
• Experience with securing integration scenarios using appropriate authentication, authorization, non-repudiation, and data encryption methods.
• Understanding of end-user needs and requirements.
• Excellent understanding of the organization’s goals and objectives.

SKILLS & ABILITIES

• Analytical approach to problem solving, decision making and an interest in IT.
• Approach to problem solving, decision making.
• Be able to work as part of a team.
• Fluency in the English Language.
• Strong Oral, Written and Communication skills.
• Good numeracy and literacy skills.
• Strong Team Player.
  Additional Information
  We are part of the Eurofins Scientific Group, a global leader in food, environment, pharmaceutical, forensics, clinical diagnostic, cosmetic product testing and in agroscience. The Group operates more than 900 laboratories in over 50 countries and employs 55,000 staff conducting 450 million tests every year.
  Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
  In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
  In 2023, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years

• Participate in and/or lead, the planning of integration projects with clients.
• Design, develop, and deploy integration solutions within the organization’s architectural principles, policies, and guidelines.
• Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new applications into the existing application environment.
• Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new application integration technologies into the existing environment.
• Working closely with Sales & Marketing on integration projects and supporting integrations.
• Identify and resolve system integration issues.
• Assist with problem determination and resolution efforts when operational issues with integration solutions arise.
• Providing IT Support to all users and customers in a professional and friendly manner via helpdesk, telephone and e-mail.
• Build relationships with vendors of application software deployed in the organization to both learn about and provide feedback on their technical integration capabilities Answering the Helpdesk Support tickets, emails and phone calls.
• Support senior engineers on tickets.
• Assist with identifying opportunities to enhance or improve business processes via integration, or, as necessary, minimize the impact of integration on those processes.
• Assess existing workflow and procedures to identify and remedy source of downstream data inconsistencies
• Manage tickets to ensure they are completed within SLA’s.
• Fully document all troubleshooting steps and create knowledge base articles of resolutions.
• Identifying and prioritising customer support queries.
• Escalate tickets to other technical resources as appropriate.
• Working through customer queries & plans of action to be taken.
• Using all technical resources to assist with all user requests.
• Demonstrating superior customer service in handling enquiries.
• Provide Out of Hours On-Call support.
• Additional tasks when necessary