About the job

Your Role at Chanel

We are seeking an experienced Client Intelligence & Data Manager driven by innovation and impact. Her/His role will be to ensure the successful deployment & measurement of client engagement strategies across all divisions, supervising transversal projects and bringing client intelligence to another level.

The Impact You Can Create at Chanel

• Offer a deeper & accurate client knowledge to make business thrive
• Accompany the data transformation initiated by Chanel Europe, always driven by the impact on sales and client experience.
• Aim at enriched and omni client insights to create new opportunities for Businesses
• Contribute to the omnichannel path for our clients' leveraging data and connecting the different bricks of our ecosystem.
• 
  
• 
  

The 3 divisions Client Intelligence & Data Manager main missions are

Client Engagement & Client Insights

• Client Intelligence & Data Stewardship:
• Serve as the market referent for all client reports. With direct access to the Client 3 Division database, analyze existing data and build custom reports for the market.
• Leverage data to create meaningful insights that address business needs and problematics.
• Ensure data quality through collection and identification of discrepancies in collaboration with Europe data stewardship.
• Identify opportunities and share them with relevant stakeholders.
• Community animation:
• Explore local best practices, animate local community of ambassador
• Promote the Middle East practices and be an ambassador of the market in Europe communities
• 
  
• 
  

Digital tools and data ecosystems

• Implement Client engagement & Data Solutions Linked to Clients Across Our Networks:
• Manage the MBA/MLBB roadmap at the local level and ensure advanced usage across networks with different level of maturity and expertise.
• Act as a customer success manager regarding the implementation of any other tools linked to the data and client engagement ecosystem.
• Feedback to Europe teams with markets insights
• Lead Transformation on Systems and Tools at a Local Level:
• Support Digital Europe data & CRM transformation roadmap in a transversal manner at local level to elevate our expertise, improve data consistency, and provide a comprehensive view on clients and targeting.
• Foster innovative ways of working to maximize relevance and accuracy leveraging AI.
• Digital Transformation & Ecosystems:
• Actively participate in the European digital community, sharing vision and awareness on digital topics.