With over $4 trillion in assets under management across our intermediary channel, Vanguard’s Financial Advisor Services division is already a market leader. Our next chapter focuses on deepening advisor connectivity by transforming how we engage, support, and empower financial professionals. Through modernized tools, streamlined processes, and a digitally enabled, insight-rich distribution model, we’re building a more intuitive and integrated experience for advisors. This role plays a pivotal part in shaping that future.
We are seeking a strategic and results-driven Client Journey Owner who will own the agenda of a cross-functional team designed to drive a connected client experience across key aspects of the advisor lifecycle. This role is responsible for delivering and optimizing integrated client journeys and marketing campaigns that span digital and sales channels to build new relationships, drive deeper engagement, and win opportunities with the FAS audience.

KEY QUALIFICATIONS:

• 8+ years of experience in growth marketing, client journey ownership, digital product management, or a related field, preferably in financial services or B2B environments.
• Proven track record of driving measurable results across the customer lifecycle.
• Strong understanding of digital marketing, sales funnels, CRM, and marketing automation.
• Ability to analyze data and translate insights into actionable marketing strategies.
• Excellent communication, collaboration, stakeholder management, and project management skills.
• Customer-obsessed, strategic thinker with a bias for action and results.
• Bachelor’s degree in Marketing, Business, Digital, or related field; MBA or relevant certification a plus.
  While a cover letter is not required, we encourage candidates to submit a brief note outlining how their skills and experience align with the job description. This additional context can help strengthen your application and may expedite the review process. We value thoughtful insights and look forward to learning more about what makes you a great fit for the role.
  This role is part of our hybrid work model with Tuesdays – Thursdays required in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from our offices in Malvern PA. Vanguard offers relocation assistance for this role.