Client & Lab Support Specialist at Eurofins

Naperville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

19.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Office Organization, Administrative Skills, Microsoft Office Suite, Multitasking, Attention to Detail, Communication

Industry

Medical and Diagnostic Laboratories

Description

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description The Client and Lab Support Specialist ensures efficient and accurate running of a fast-paced laboratory tasks, including sample receipt/processing, bottle kit orders completion, interaction with clients, and the review and submittal of reporting. This position will require a high level of focus, detail-oriented accuracy and the ability to multitask. Essential Duties and Responsibilities: Greet/Welcome Walk-In Customers Monitor and Respond to Customer Requests Answer Phones and Screen Incoming calls for management Direct Lab Inquires to Lab Administrative Support to Managers/Supervisors/Sales Assist in Planning Staff Meetings/Birthday Celebrations Monitor office and kitchen supply inventory Laboratory Operations Perform Work Functions and Keep Records as per Approved SOP’s and/or Laboratory Policies Receive/Login Samples Manually creates bottle order kit request from Sales or Client Relationship Executives Generate Sample Reports/Invoices Manage Open Orders/Workflow Identify and Record Nonconformities on Corrective Action Requests (CAR) and on Preventive Action Requests (PAR). Correct Nonconformities and Potential Nonconformities Act as Liaison between Customers & Lab to Facilitate Completion of Work Administrative Operations Ships out all Fedex Orders Qualifications Excellent computer skills with Microsoft Office Suite experience (data entry) Previous customer service experience (1-2 years of experience preferred) Proven office organizational, administrative skills No college degree required Professional working proficiency in English is a requirement, including the ability to read, write and speak in English. Authorization to work in the US without restriction or sponsorship Additional Information Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Starting Base Rate of $17.75- $19.00, based on experience. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. To learn more about Eurofins, please explore our website www.eurofinsus.com. In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility). Eurofins offers international opportunities to strong performers. We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Responsibilities

The Client and Lab Support Specialist ensures the efficient and accurate running of laboratory tasks, including sample receipt and processing, client interaction, and report submission. This role requires a high level of focus and the ability to multitask effectively.