Client Lead at Bridewell

Cardiff, Wales, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cyber Security, Security Operations, Microsoft Security Stack, Splunk, Customer Management, Stakeholder Management, Incident Management, Threat Hunting, Automation, Technical Oversight, Content Development, Project Management, Problem Solving, Collaboration, Adaptability, Quality Assurance

Industry

Computer and Network Security

Description

Bridewell has seen extensive growth over the past few years and are looking for ambitious, technical and organised individuals who are passionate about Cyber Security and are keen to continue to develop and grow with us. We are looking for an experienced Security Operations professional with strong knowledge of both the Microsoft Security stack and Splunk, who enjoys the pace of managed security services and can collaborate with customers and their suppliers to lead and evolve Security Operations capabilities. Ideally you will have at least 4 years’ experience working within Cyber Security, both within a Security Operations Centre and elsewhere within the wider operational sphere. Demonstrable experience with both customer and stakeholder management is a must, coupled with a versatility of thought and the ability to adapt to the ever-changing requirements of this role. What you’ll be doing This role will look to see the successful candidate fully manage the technical relationship between a customer and their managed security service provided by Bridewell. Taking on ownership for technical queries, escalations, projects and improvements as well as continuously maintain and grow the service offered to our customers, the successful candidate will marry a deeply technical knowledge, with a people-focused vision. This role is unique in its function and is designed to highly integrate with all other Bridewell Managed Security Service functions to promote cross team collaboration, thought leadership and continue to demonstrate expertise to our customers. The following are a sub-set of the tasks you will be responsible for: Diagnose and solve critical customer security problems including but not limited to Incidents and Project blockers Support complex threat hunts tailored to intelligence-led threats Quality Assure all items related to your customer provided by our service Provide oversight of all major incidents and RCAs Drive high quality automation focused on decreasing incident dwell time and manual analyst activities Design and drive content development strategies and internal projects focused on innovating the service offering Provide technical oversight of all customer onboarding technical documentation What’s in it for you? Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasises the importance of the part we play in society, and our commitment to our people and clients. Our story to-date has been phenomenal, but success doesn’t end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following: Competitive Salary 25 Days Holiday - Plus buy and sell options Flexible Working (around core office hours) Profit Share Scheme Company Pension Employee Shareholder Scheme Dedicated Training Budget Life Assurance Cycle to Work Scheme Electric Vehicle Scheme Private Healthcare (incl. Gym discounts) Vision Care Birthday off (After 1 year) About Bridewell One of the most exciting prospects in the UK Cyber Security sector today, Bridewell is one of the fastest growing Cyber Security services businesses with a strong track record for delivering complex security projects and providing excellent customer service. Bridewell has an exciting and varied portfolio of clients across Financial Services, Manufacturing, Oil & Gas, Government, Critical National Infrastructure and more. Bridewell holds the Gold level Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly One Team. Along with our focus on our people, we also have a big focus on sustainability and recognise the role we play in the fight against climate change. Today, Bridewell is proud to be a carbon negative business. Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion. Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best.

Responsibilities

The successful candidate will manage the technical relationship between customers and Bridewell's managed security services, addressing technical queries and driving service improvements. They will also oversee major incidents and ensure quality assurance for customer-related services.