JOB OVERVIEW

Based in Bath (with occasional working from home) our Client Liaison & Administration Manager is a varied and dynamic role in our growing Elac team. You will play a key part in supporting our Senior Leadership Team (SLT) in managing relationships with our international partners, while also overseeing the internal administration of our programmes to ensure they run smoothly and efficiently.

KEY RESPONSIBILITIES

• Liaison with clients: Correspond with international partners on a regular basis providing them with information.
• Manage individual clients from first contact to arrival, providing necessary documents and information, and organising travel arrangements.
• Prepare and send welcome letters to individuals.
• Meet potential, new and existing agents in the UK or abroad, to show them around different centres or to develop better relations with them.
• Attend fam trips where necessary
• Database: Produce quarterly QUIC reports and Annual Declaration for English UK/British Council
• Staff recruitment: Be involved as required in the recruitment, interviewing and training of new administration staff.
• Line manage the administration team and any casual summer office staff.
• Operational support and Integration Programmes: liaise with schools to set up and organise these programmes.
• Other: From time to time, to get involved in specific projects.