Position: Client Liaison and Support Officer
Location: Bolton
Reporting to: Client Support Team Manager
Hours: 35 hours per week, Monday to Friday, 9-5pm
Salary: £22,932.00pa

PERSONAL QUALITIES, EXPERIENCE, AND SKILLS

• Good level of education including GCSEs in English & Maths
• IT literate, expert in Microsoft Office Packages including Excel.
• Excellent verbal and written communication skills
• Ability to work independently and or as part of the team
  CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
  Job Types: Full-time, Permanent
  Pay: From £22,932.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In perso

• Provide telephone, email and web-access support to our clients ensuring client requests are recorded and cases updated accordingly or escalated and monitored for timely resolution
• Review and distribute weekly and monthly performance reports to clients
• Facilitate the production of ad-hoc client reports, special requests and statistical information
• Monitor the timely dispatch of client remittances
• Ensure invoice and remittance queries are responded to correctly and without delay
• Identify client web requirements and provide training as required
• Support the Client Managers in the provision of information and reports required for performance review meetings
• Ensure compliance with legal and regulatory requirements
• Ensure refund requests and complaints via the client are processed within the agreed timescales.
• Manage client concerns and compliments and escalate these to the Client Managers
• Complete case sample auditing for all contracts and upon client request and escalate any failure points to the relevant Client Manager
• Maintain excellent communication lines across departments to ensure client specifications and contract conditions are understood and adhered to
• Support the development of a team structure and share best practice with colleagues