Client Liaison at Bradford Healthcare

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, CPR Administration, Emotional Stability, Physical Stamina, Confidentiality Adherence, Patient Admission Process, Zoom, Documentation, Problem Identification, Conflict Resolution, Professional Demeanor, Alertness, Cooperation, Office Equipment Usage, SmartCare, Microsoft Office

Industry

Hospitals and Health Care

Description

Position Title: Client Liaison Entry Level Qualifications: High School Diploma or GED required. Excellent verbal communication skills required. 1. Must be able to walk within the facility and on the grounds of the facility for approximately 1 mile per every 8-hour shift. 2. Must be able to administer CPR and be certified. 3. Must be emotionally and physically capable of functioning under stressful situations. 4. If recovering, two years of continuous verifiable abstinence. General Responsibilities: Assist new patients through the admission process. Know and abide by the general provisions of 42 CFR Part 2, “Confidentiality of Alcohol and Drug Abuse Patient Records”; and 45 CFR “Health Insurance Portability and Accountability Act”. This position has restricted access to patient health information. Essential Functions: 1. Greet clients in the main lobby, have them sign in and begin the paperwork process. 2. Assist clients through the admission process by escorting them to each department (Business Office, Luggage Check, Nursing, Medical Unit, offering a meal if mealtime). 3. Notifying each department via Zoom each step of the process of where the client is located and documenting time on Admission log. 4. Follow-up with clients within 24-48 hours to see if there are any concerns. Create documentation and notify appropriate department head and Facility CEO. 5. Interviews clients to identify problems relating to care or issues, notifies appropriate department head, and follows up to ensure satisfactory resolution to prevent AMA discharges. 6. Must maintain a professional demeanor and appearance. 7. Must be able to work in a constant state of alertness to perform the job in a safe manner. 8. Must be ability to work in a cooperative manner with co-workers, managers, clients and prospective clients. 9. Must be able to use office equipment and technology (SmartCare, Microsoft Office, email, scanners, copiers, phones, Zoom, etc.) pertaining to the above tasks. 10. Must be emotionally and physically capable of functioning under stressful situations. 11. Attend staff training program as directed. 12. Regular attendance. 13. Other duties as assigned.

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Responsibilities

The Client Liaison assists new patients through the entire admission process, which includes greeting them, managing initial paperwork, and escorting them through various departments while documenting their progress. This role also involves following up with clients post-admission to address any concerns and interviewing clients to resolve care-related issues to prevent early discharges.