Client Liaison Executive at Ultimate Performance

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

46312.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Consultations, Client Relationship Management, Enquiry Management, Booking Management, Client Retention, Complaint Handling, Membership Renewals, Payment Processing, CRM Logging, Report Maintenance, KPI Achievement, Front Desk Duties, Administration, Time Management, Communication, Stakeholder Engagement

Industry

Wellness and Fitness Services

Description

Join a global leader in elite personal training. We are a luxury, internationally expanding personal training and fitness brand, redefining health, performance, and lifestyle across multiple international markets. With a presence in key global cities, we deliver elite, highly personalised training experiences supported by world-class expertise, precision, and discretion. We are seeking an experienced Client Liaison Executive to join us at our Singapore Orchard gym. In this role, you will be the primary touchpoint for our clients — ensuring an exceptional experience from the moment they enquire, through every stage of their journey with us and ensuring positive client retention rates are maintained while supporting business growth. Key responsibilities include: Conduct high-quality sales consultations for personal training services with a strong conversion rate. Build rapport and strong professional relationships with clients, actioning any potential referral or business development opportunities. Manage incoming enquiries, client bookings, and personal trainer consultations. Monitor client attendance, follow up on missed sessions, and proactively support engagement. Handle client complaints professionally in collaboration with the Gym Manager. Manage membership renewals and assist with payments, enquiries, and general client support. Log relevant in-gym sales via the CRM system accurately and promptly. Coordinate client re-allocations or cover during trainers leave periods. Maintain accurate automated reports on enrolment, retention, and referrals. Work towards KPIs set by the Gym Manager, including session utilisation, retention, client value, satisfaction, and sales performance. Deliver exceptional front desk and reception duties, representing the brand at all times. About You: Proven record of professional development, preferably within a customer-focused or client-facing role. 2 years minimum experience in a sales role. Have a valid right to work, e.g. Singaporean Citizen or Permanent Resident. Strong administration skills with confidence analysing numerical reports. Excellent time-management skills and ability to thrive under tight deadlines. Experience engaging stakeholders and managing ongoing communication. Able to sell successfully both face-to-face and over the phone. Able to work independently and collaboratively within a high-performing team. Outstanding communication skills. Ambitious and driven, with a proven ability to go above and beyond. Competitive annual leave, plus bank holidays Medical insurance Employee discounted products 50% discount on 1-2-1 world-leading personal training sessions at the U.P. Singapore gym, subject to availability upon passing the probationary period. If you are interested in applying or hearing more about this exciting new Client Liaison Executive position at U.P. please apply today! Job Type: Full-time, Permanent Salary: SG $40,000 - $46,312 per annum including commission.

Responsibilities

The Client Liaison Executive will serve as the primary client touchpoint, responsible for managing the entire client journey from initial inquiry through retention, while also conducting high-quality sales consultations to drive business growth. Key duties include managing bookings, handling complaints, processing renewals, and accurately logging sales data via the CRM system.