Job description

CLIENT LIFECYCLE MANAGEMENT ANALYST

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HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

CLM Analyst is responsible for managing all Client Lifecycle Management tasks related to Customer life cycle events.

• Onboarding: Analyse, validate and ensure Customer Onboarding: perform documentation review (banking forms, CDD documentation, corroboration), Know Your Customer (KYC) /Know Your Transactions (KYT) information, screening activities
• CDD Modification: Analyse, validate and register all the Account modifications (CDD / Tax (FATCA / QI / US PP and CRS): perform input on structure update, person creation, documents registration, blocking / unblocking account activity and Customer Data Management /CDM) issue creation/update within the systems
• PEDR: Complete and manage trigger events, periodic and event driven reviews: perform due diligence activities on KYC/KYT information, screening activities

IN THIS ROLE YOU WILL:

• Deliver consistent and practical end-to-end operational support to client facing teams, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations for this key client stage.
• Provide advisory and operational support to front office staff for all new or existing to bank customers CLM activities, meeting the following objectives:
  o Direct client engagement
  o Customer Onboarding
  o CDD modification management
  o PEDR overdue within threshold
  o Quality metrics within thresholds
  o Adherence to CDD guidelines and risk appetite
  o Assess whether such clients match the risk appetite of the Group and the Bank
  o Preserve the reputation of the HSBC Group and

o protect the Bank from a possible financial crime exposure

• Drive the client experience efforts in line with CLM’s client experience strategy focusing on working proactively supporting the FO managing existing clients in a cohesive and meaningful manner.
• Maintain highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives.
• Deliver consistent fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Requirements

To be successful in the role, you should meet the following requirements:

• Graduation degree is a must to secure a UAE Visa and Work Permit.
• Strong experience in client lifecycle management, client onboarding, KYC/AML or related middle-office/operations functions.
• Working knowledge of AML, regulatory compliance and controls within the banking and financial services industry
• Strong teamwork initiative; Good research and communication skills.
• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)
• Flexible and accountable: Open (to different ideas and cultures), dependable (by doing the right thing and take personal accountability) and Connected (with our clients, providers, regulators and colleagues by demonstrating collaboration and respect)

For further details and application information please visit our careers site, searching under reference number 0000LNM1.
You’ll achieve more at HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.

CLM Analyst is responsible for managing all Client Lifecycle Management tasks related to Customer life cycle events.

• Onboarding: Analyse, validate and ensure Customer Onboarding: perform documentation review (banking forms, CDD documentation, corroboration), Know Your Customer (KYC) /Know Your Transactions (KYT) information, screening activities
• CDD Modification: Analyse, validate and register all the Account modifications (CDD / Tax (FATCA / QI / US PP and CRS): perform input on structure update, person creation, documents registration, blocking / unblocking account activity and Customer Data Management /CDM) issue creation/update within the systems
• PEDR: Complete and manage trigger events, periodic and event driven reviews: perform due diligence activities on KYC/KYT information, screening activitie