Client Management Associate (Bilingual Mandarin) at StoneX Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, English Fluency, Mandarin Fluency, Financial Trading, Customer Support, Analytical Skills, Problem Solving, Communication Skills, Attention To Detail, Computer Proficiency, Consultative Selling, Rapport Building

Industry

Financial Services

Description

Overview Class: Full-time AND Permanent Legal Entity: StoneX Financial Pty Reporting to: Team Lead - Client Management China & SEA Company Overview: Connecting clients to markets – and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. Business Segment Overview: Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools. Responsibilities Position Purpose: Client Management Associates are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Associates accurately apply procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships. Primary duties will include: Being part of a team dedicated to handling all aspects of the customer experience Handle incoming trading inquiries and client issues via phone, email and live, interactive chat Trade research/Quotes Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products Place Spot FX, CFD’s, Commodity and Equity trades, provide quotes Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services Excellent consultative, rapport-building, listening and communication skills Demonstrate a positive and professional image at all times Qualifications To land this role you will need: Good mathematical, analytical and problem-solving skills Strong attention to detail with emphasis on accuracy and timeliness Excellent listening, written, and verbal communication skills Approachable, flexible, dependable, and conscientious Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously Demonstrates self-confidence and the ability to maintain composure in difficult situation Fluency in English and Mandarin Welcome Fresh graduates What makes you stand out: Working experience in a related brokerage environment is a plus Keen interest in the investment and financial services fields Working environment: 2-3 days in office, 2 days remote Weekend shift: Weekend + Monday + Tuesday + Wednesday

Responsibilities

Respond to client inquiries via phone, chat, and email while managing relationships and executing trades for FX, CFDs, and equities. Identify client needs to provide tailored financial solutions and facilitate the opening of new accounts.