Client Management, Executive at SMOLLAN HOLDINGS SINGAPORE PRIVATE LIMITED
Singapore, Southeast, Singapore -
Full Time


Start Date

Immediate

Expiry Date

21 Feb, 25

Salary

3500.0

Posted On

23 Jan, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Diplomacy, Interpersonal Skills, Management Skills, English, Powerpoint, Soft Skills, Brand Activation, Project Management Skills

Industry

Human Resources/HR

Description

FUNCTIONAL SKILLS AND KNOWLEDGE

  • Demonstrate understanding of clients’ industry/business/products
  • Demonstrate client management and communication skills
  • Project management skills
  • People management skills
  • Vendor management skills
  • Strong analytical background and knowledge of statistical analysis methods
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken

SOFT SKILLS

  • Ability to work with diverse cultures and multiple levels
  • Deep appreciation of potentially sensitive matters/situations and the ability to handle such situations
  • Good communication and influencing skills with diplomacy in communicating intended messages in a manner that is respectful and positively received
  • Good interpersonal skills
  • Detailed and meticulous
  • People orientated

EDUCATION AND WORK EXPERIENCE

  • Diploma in any related field
  • Minimally 1 years in Recruitment
  • Minimally 2 years in Client Management and Brand Activation
Responsibilities
  • Manage a team of promoters and fulfil part time hiring needs
  • Execute and manage day to day in store activities
  • Manage promoter deployment / call cycle development ensure planned deployment compliance
  • Monitoring the teams’ current activities daily / weekly and take appropriate action to remove barriers to successful execution
  • Direct coordination with Client and provide support on operations matters
  • Support managers and manage / monitor targets & KPI
  • Regularly review program performance and develop a performance management plan when necessary
  • Perform mystery checks and support in-store coaching
  • Work with internal HR / recruitment agency to ensure promoter requirement are met
  • Manage onboarding and new hire process
  • Prepare weekly report of promoter attendance and lead client meeting updates
  • Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Tracking of full time / part time promoter working hours, claims and commission
  • Conducting interviews and sorting through applicants to fill open positions.
  • Coordinate and communicate all planned activities to all stakeholders
  • Take necessary actions in consultation with manager to resolve clients’ operational issues/service complaints
  • Support business communications and business review meetings with clients’ management teams
  • Identify opportunities to expand services provided to clients, introduce additional value-add services to clients, and share leads with Business Development
  • Act as the gateway between clients and Smollan to maintain business relationships and to maximize the level of client satisfaction
  • Establish and maintain a proactive network of relationships between Smollan and clients
Loading...