Location: Washington
Work Type: Full Time Regular
Job No: 504021
Categories: Customer Service, Administrative/Support
Application Closes: Closes Aug 1, 2025
As a Client Manager/Account Executive, you’ll be the strategic force behind some of Mutual of Omaha’s largest and most complex Workplace Solutions accounts, building high-impact relationships with brokers and clients. In this influential role, you’ll lead benefit administration strategy conversations, re-enrollment planning, stewardship reviews, and benefit education — ensuring our clients get lasting value and a best-in-class experience. You’ll collaborate with senior leaders across the organization, using your expertise and judgment to drive customer loyalty, strengthen retention, and fuel long-term growth.
You must be located within the Seattle local market to be considered. Client Managers/Account Executives are expected to travel locally up to 40% of the time, attend key meetings in the local sales office, and work remotely otherwise.

WE VALUE DIVERSE EXPERIENCE, SKILLS, AND PASSION FOR INNOVATION. IF YOUR EXPERIENCE ALIGNS WITH THE LISTED REQUIREMENTS

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

• Lead strategic service delivery for large, complex accounts—driving consultative discussions on benefit design, compliance, and education to ensure broker and customer programs deliver maximum value.
• Own the client relationship from onboarding through renewal—building stewardship plans, managing C-suite-level engagement, and guiding re-enrollment strategies that drive participation, persistency, and growth.
• Drive proactive, high-touch support by coordinating implementation, enrollment, billing, claims, and admin processes, resolving complex issues through collaboration across internal teams and external partners.
• Contribute to business development by identifying soft cross-sell opportunities, delivering finalist presentations, and supporting renewal strategies with data-driven insights and service performance reviews.
• Stay ahead of industry needs by using tools like Salesforce, understanding client tech environments (APIs, EDI feeds), and maintaining ongoing education and communication with brokers and customers.