Client Manager - Auditor at BSI Group America

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Systems, ISO 9001, ISO 14001, ISO 45001, Interpersonal Skills, Negotiation Skills, Presentation Skills, Self-Organization, Technical Knowledge, Training Development, Administrative Skills, Communication Skills, Risk-Based Approach, Client Liaison, Mentoring, Coaching

Industry

Professional Services

Description

We exist to create positive change for people and the planet. Join us and make a difference too! Key responsibilities & accountabilities Assess client's Management Systems in accordance with the standards and relevant specifications and provide effective management of a portfolio of clients in carrying out assessments of their management systems so that they achieve, continue to meet, and if the client wishes ultimately exceed their scheme requirements. Assist Operation Team to liaise with clients and preparing the assessments and travel plans. Apply risk-based approach to conduct and report the assessments, and to manage the results within the scheme, accreditation and BSI requirements, and other infractions in accordance to the requirement of ISO 19011. Conduct necessary meetings and provide progress updates to clients on the conduct of pre-assessments / pre-visits, documentation reviews, initial assessments, continuing assessment, re-certification assessment visits and results of findings. Review and verify the acceptance of client's corrective & preventive actions plan. Ensure and manage the clients' records and other related matters are properly dealt with to assure client satisfaction is maintained. Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team Mentoring and coaching new or inexperienced colleagues as needed to meet the business needs. Following the training plan developed by the Line Manager in order to reach assessor status and then Lead assessor status through the prescribed program (based on the audit and technical knowledge, skills and experience they have as well as the requirements of ISO 19011). Participate in additional training based on future business needs. Maintain and develop assessment skills and technical and management system standards knowledge Any other assignments as needed to meet assessment delivery to achieve business objectives. Knowledge / Skills / Abilities Qualifications and/or equivalent industry experience in the required industry sector as determined by the resource planning requirements (e.g. IRCA qualified auditor in ISO 9001 / ISO 14001 / ISO 45001); Experience / Education in Civil, Medical devices, and Hospitals will be an advantage. Demonstrate a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards. Demonstrate high-level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI. Proven negotiation skills to be able to negotiate technical issues when dealing with the client organization's management in relation to assessment findings. Excellent presentation skills, able to present assessment findings professionally and effectively, often through formal stand-up presentations to a group of senior managers. Energy and commitment to undertake the assessor role, which can be very demanding, working within different premises every day, being in front of the client and constantly on the move. Learning ability to keep up with changes to business, industry, management thinking and developing assessment styles. Possess IT skills and be conversant with basic packages including MS Word, the Internet, and e-mail. Strong written communication skills able to formulate clear, concise and professional reports, explaining technical issues, within required timeframes. Effective communication through the written word is essential. Self-organization skills / self-motivated - operating from home and remote from any BSI office, the assessor needs to be able to manage their own workload to maximize self-effectiveness. Demonstrate thorough technical knowledge to be able to interpret the language of the Client organization. Demonstrates ability to coherently deliver training courses across the full spectrum of the delegate profile (boardroom to shop floor) Possess knowledge of individual learning styles and how to address these through the design and development of training courses through the use of accelerated learning techniques. Ability to design and develop training courses and materials to meet specific aims Proven administrative and organizational skills, with the ability to meet deadlines and manage customer expectations Understanding of development processes, training needs analysis and training evaluation techniques About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. Not found an opportunity of interest currently listed? Introduce yourself to the BSI TA team, set up personalized jobs alerts and easily apply for future opportunities. At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives. Now we’re looking for passionate people to help us take on society’s biggest challenges. You’ll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we’ll create solutions to global challenges like the climate crisis and how AI will be used. You’ll do rewarding, purpose-led work that impacts people’s health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You’ll have the opportunity to work across a wide range of industries across the globe. Are you looking to grow your career in an organization that supports your development and performance? You can be your best self, do your best work and make a difference here, because life at BSI is #NotYourStandardCareer. Be part of our future.

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Responsibilities

The Client Manager - Auditor is responsible for assessing clients' management systems and managing a portfolio of clients to ensure they meet and exceed scheme requirements. This role involves conducting assessments, providing updates, and leading assessment teams while maintaining client satisfaction.