The Client Manager at Citi’s Global Network Banking business is responsible for owning client delivery for a portfolio of multinational clients. The Client Manager will also independently manage a portfolio of multinational clients working closely with the Parent Account Management team.
The role consists of liaising with coverage teams and product partners globally to provide timely identification and resolution to client issues; and to facilitate the implementation of new client solutions, and manage the allocation of credit, to support Citi’s Global Loans, Treasury and Trade Solutions (TTS), and Markets franchises. The Client Manager will also serve as a main point of contact for Citi’s cross-functional units such as AML/KYC and Credit Operations to ensure compliance with regulatory and credit-related legal requirements.
We are looking for an individual with excellent problem-solving, organizational, and written and verbal communication skills, to assist our Large Corporates in navigating Citi’s broad global network, while developing a deep understanding of their priorities to drive client satisfaction and identify new business opportunities. Solid understanding of KYC, credit management, and Citi’s corporate banking product capabilities is strongly desired, as well as a positive attitude and strong work-ethic.

Responsibilities:

• Build relationships with various internal and external audiences to ensure timely problem resolution and to provide support for a range of audience needs and services
• Field calls from clients and product partners and escalate issues as needed, navigating through Citi’s extensive network of 100+ countries.
• Ensure timely resolution and client satisfaction on all financial and operational investigations including credit, foreign exchange, cash management, trade services, etc.
• Partner with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) and AML requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels
• Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections
• Negotiations and renewals for Standby Letters of Credit in collaboration with the Trade teams. For LCs, monitor their requests against committed lines and ensure pricing is in line with Citi standards
• Understand the bank’s credit culture, adhere to credit policies and guidelines, and document and justify exceptions, where appropriate.
• Monitor billing and service queries, as well as correct mapping/marketing hierarchies to ensure revenues earned from all products are appropriately reflected
• Represent banking coverage team in client meetings
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4-5 years of experience (financial services preferred)
• Bachelor’s degree in Finance or closely related areas of Business Administration
• Credit skills/experience (i.e., financial accounting, commercial lending theories, industry awareness, loan structuring, etc.) preferred
• Comprehensive knowledge of Support, Credit & Legal documentation requirements (e.g. Letters of Comfort, parent guarantees, LC’s and their agreements, ISDA/CSA, Short Term Loan agreements, Cards Agreements, etc.)
• Flexibility with work schedule (i.e. may work across different time zones)

Education:

• Bachelor’s degree/University degree or equivalent experience.

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MOST RELEVANT SKILLS

Please see the requirements listed above.
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OTHER RELEVANT SKILLS

For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster

• Build relationships with various internal and external audiences to ensure timely problem resolution and to provide support for a range of audience needs and services
• Field calls from clients and product partners and escalate issues as needed, navigating through Citi’s extensive network of 100+ countries.
• Ensure timely resolution and client satisfaction on all financial and operational investigations including credit, foreign exchange, cash management, trade services, etc.
• Partner with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) and AML requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels
• Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections
• Negotiations and renewals for Standby Letters of Credit in collaboration with the Trade teams. For LCs, monitor their requests against committed lines and ensure pricing is in line with Citi standards
• Understand the bank’s credit culture, adhere to credit policies and guidelines, and document and justify exceptions, where appropriate.
• Monitor billing and service queries, as well as correct mapping/marketing hierarchies to ensure revenues earned from all products are appropriately reflected
• Represent banking coverage team in client meetings
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency