Full job description

The Role

Client Manager

Employer: Mediavest t/a Core

Location: Dublin 2, County Dublin, Ireland

Salary: €36,605.00 per annum

Hours of Work: 39 hours per week

Contract Type: Full-time, Permanent

OVERVIEW

This role assumes responsibility for managing media campaign activity for multiple client

accounts. The role will also act as a point of contact for clients surrounding the day-to-day

account management activity. It requires the use of media planning tools, the effective

management of the media planning processes, excellent attention to detail and time

management to ensure best in class delivery on behalf of the media team for clients. It also

requires strong collaboration and communication with the wider organisation across the

Central Teams to ensure that delivery is to the highest standards. A strong working relationship

with colleagues, particularly the Channel Planning and Investment teams, is a crucial element of

this role.

Responsibilities

The role of Client Manager assumes the responsibility for media plan development for all

clients within their team. This means the coordination of Central Teams within Core to

produce the media plan that is delivered to clients.

Included in this is the use of tools to power the media planning process. This role is central to

the efficient and effective running of the day-to-day client service including ownership and

actualisation of media plans, monitoring of POs, timely and accurate billing, creating

presentations of competitor insights, ideation and working with the team to deliver innovation.

The client manager will work closely with the Channel Planning and Investment teams, will

manage the delivery of the media plan, and will ensure that it is aligned with the overall media

rationale.

This will all be delivered accurately and by adhering to processes as outlined in our ways of

working.

KPIs will include unbilled %, efficient resolution of media queries, and “Delivery” client service

scores in the annual RADAR service review.

AGENCY PERFORMANCE

• Ownership of the creation of the media plan, working closely with The Channel

Planning team and all Central Teams to ensure efficient delivery of the media planning

process

• Management of campaign from start to end, essentially project managing the campaign

(dealing with client queries, coordinating reports, monitoring, ensuring plans are audit

ready)

• Ensure any audit recommendations that have been agreed by Business Director and

Client Director with auditor are implemented on all media plans, including working

with Channel Planning and Investment teams to manage

• Manage all campaign amendments, and push changes through to The Channel Planning

team and Investment teams

• Internal coordination with Core Practices and Central Teams on live campaign queries

including delivery updates and pacing reports

• Analyse and understand reports generated by Central Teams. Use the data generated

to provide insights and identify clear actions to be taken

• Liaising with the Creative Agency and OOH agencies for delivery of creative assets
• Develop an understanding of each Practice and Central Team within Core and what it

contributes to the overall plan

• Validate campaign delivery and performance
• Create and project manage post campaign reviews for clients
• Responsibility in making sure a campaign goes live
• Helping prep media presentations
• Coordinating media owner briefs and delivery
• Ensuring all plans are audit ready each month
• Adopt and embrace an accuracy culture by having and supporting excellent attention