Client Manager - Digital Trust at BSI Group America

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management System Assessments, Assessment Reporting, Certification Decisions, Risk Management, Business Development, Client Relationship Management, Workload Planning, Coaching, Technical Standards Knowledge, Public Speaking, Information Technology, ISO 20000, ISO 27001, Information Security, Time Management, Teamwork

Industry

Professional Services

Description

We exist to create positive change for people and the planet. Join us and make a difference too! Purpose of the position To conduct on-site assessments against the requirements of relevant standards or specifications To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions. To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk and “Making excellence a habit” Key responsibilities & accountabilities Undertake management system assessments in accordance with BSI requirements. Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate. Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame. Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio. Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met. Plan/schedule workloads to make best use of own time and maximise revenue-earning activity. Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested. Maintain and develop assessment skills and technical and management system standards knowledge. Provide technical support to clients through business development, sales and customer service staff Act as a brand ambassador for BSI by demonstrating professionalism, ethical conduct, and promoting BSI services to help clients “Make Excellence a Habit.” Candidate specifications Bachelor degree or above in Information Technology. An IT professional with training and a working knowledge of ISO 20000 FOR IT Service Management and ISO 27001 for Information Security Management System will be an added advantage. At least 4 years full time practical workplace experience in information technology, of which at least 2 years are in a role or function relating to information security Good verbal and written communication skills and an eye for detail Be self-motivated, flexible, and have excellent time management/planning skills Can work under pressure Willing to travel on business intensively An enthusiastic and committed team player Good public speaking and business development skill will be considered advantageous Key performance indicators Delivery of man-days as booked in time and good quality work together with positive feedback from clients Feedback efficiently to both clients and internal queries Timely submission of reports Actively solve problems when needed with “can do” attitude Add value to clients by identifying their needs and introducing multiple BSI services to improve clients business performance and help them “Make excellence a habit” Help to avoid customer attrition by providing quality value added service and technical support Attended to all the trainings as advised during tenure of service Adhere to applicable BSI Procedures Essential: At least 4 years full time practical workplace experience in information technology, of which at least 2 years are in a role or function relating to information security; Certified ISO 27001 Lead Auditor Desirable: At least 1 year of work experience related to AI systems. Travel requirements: Regular travel required for on-site assessments. Language requirements: Proficiency in Business English (written and spoken). #LI-PS1 About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. Not found an opportunity of interest currently listed? Introduce yourself to the BSI TA team, set up personalized jobs alerts and easily apply for future opportunities. At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives. Now we’re looking for passionate people to help us take on society’s biggest challenges. You’ll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we’ll create solutions to global challenges like the climate crisis and how AI will be used. You’ll do rewarding, purpose-led work that impacts people’s health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You’ll have the opportunity to work across a wide range of industries across the globe. Are you looking to grow your career in an organization that supports your development and performance? You can be your best self, do your best work and make a difference here, because life at BSI is #NotYourStandardCareer. Be part of our future.

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Responsibilities

The role involves conducting on-site assessments against relevant standards, producing reports, and making recommendations for certification decisions. Key duties also include promoting BSI offerings to improve client performance and manage risk.