Client Manager at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client management, Relationship management, Account management, Claims management, Workers compensation, Strategic business planning, Communication skills, Salesforce, Conflict resolution, Coaching, Risk management, Troubleshooting, Stakeholder management, Analytical skills, Customer-centricity

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview About the Role Join our dynamic Client Services team as a Client Manager and become the voice of our valued client customers. In this engagement-focussed role, you will play a pivotal part in supporting our clients needs and exceptional outcomes in Workers Compensation claims management. As a Client Manager, you will be responsible for forging strong relationships with both existing and potential clients. Working closely with our operational and sales teams, you will seize every opportunity to boost service, and maximize revenue for our clients (and for us!). How you'll make an impact Through strategic business planning, you will cultivate mutually beneficial relationships and growth strategies with our clients. Your day-to-day responsibilities will include: Managing client relationships and providing troubleshooting support Assisting clients in achieving their performance goals Proactively tailoring services to meet client requirements and industry trends Building and maintaining relationships with key internal stakeholders Leading claims reviews and ensuring productive meetings between clients and our team Analyzing claims trends and implementing processes to manage risks Educating clients on compliant claims management and providing strategic solutions Managing conflicts between multiple parties About you We are looking for an enthusiastic, compassionate and customer-centric individual who has: Significant experience in Client, Customer, Relationship or Account Management within the claims, workers compensation or broking industries is essential Highly developed communication skills, with the ability to engage and influence at all levels of organisation A strategic mindset and approach Previous experience using Salesforce would be highly regarded Strong attention to detail Effective coaching ability A strong sense of team and collaboration A resilient attitude What we can offer you: Attractive remuneration packaging & hybrid work arrangements including Work from Home post training Paid Parental Leave to support your family life Reproductive leave A friendly, collaborative and supportive working environment Opportunities for ongoing education and development, as well as career progression Corporate health insurances discounts, wellness programs and additional leave options Discounts and cash-back offers from hundreds of retailers Birthday leave - take a day off during your birthday month as a gift from GB! To apply If you are ready to make a significant impact and be at the forefront of client management services, apply now to join our team! To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

The Client Manager will manage client relationships, provide troubleshooting support, and lead claims reviews to ensure performance goals are met. They will also analyze claims trends and implement strategic solutions to manage risks while fostering strong internal and external partnerships.