DESCRIPTION

This role involves professional management and growth of a profitable client base on behalf of the company and as part of the team based in Remuera. Reporting through to the Branch Manager, and working closely with your partnered Client Assistant, the Client Manager will provide service excellence and pro-active promotion of our products and services to existing and prospective clients.
No two days are the same, as the role offers a dynamic and diverse range of responsibilities on a daily basis.

About You

• A solid track record demonstrating your ability to embrace problem solving, a high degree of emotional intelligence and enjoy working with a collaborative team who take pride in assisting and providing bespoke services to their Clients.
• Enjoy building relationships with a wide range of clientele and have some understanding, interest and passion in Estate Planning or Financial Services
• Always exercises sound judgement
• Adaptable, innovative and possesses a growth mind set
• Well organised with the ability to prioritise
• Enthusiastic and determined to succeed and grow business revenues

SKILLS, KNOWLEDGE AND EXPERTISE

• 3-5 year relationship/account management experience in a professional services environment.
• Trustee and Financial services industry experience are strongly preferred, but not essential. While strong professional communication skills are necessary, we will provide full training to help you confidently advise clients and promote our offerings.
• Tertiary education, preferably commerce or law degree is desirable, or relevant Trustee Experience.
• Strong customer service ethic and attitude.
• Acts on opportunities identified through client relationship and demonstrates full understanding of individual client needs.

• Provide accurate and timely advice to clients on technical matters related to products and services, including Wills, Trusts, and Estate Planning, among others.
• Manage end-to-end service delivery for our Customers and completing tasks such as Estate management, drafting Wills & Enduring Powers of Attorney, management of the ongoing day to day administration and compliance of Trusts and Agencies
• Achieve revenue and operating profit target
• Identify and develop opportunities to generate additional new business and revenue
• Coach and mentor team members to promote development and growth
• Achieve the sustainable growth of the business in a compliant environment