Client Manager - Starcom at Core

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

44000.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Media Planning, Client Management, Communication, Attention to Detail, Time Management, Project Management, Data Analysis, Presentation Skills, Interpersonal Skills, Creative Thinking, Problem Solving, Microsoft Office, Digital Marketing, Media Campaign Management, Collaboration, Organizational Skills

Industry

Advertising Services

Description

The Role OVERVIEW This role assumes responsibility for managing media campaign activity for multiple client accounts. The role will also act as a point of contact for clients surrounding the day-to-day account management activity. It requires the use of media planning tools, the effective management of the media planning processes, excellent attention to detail and time management to ensure best in class delivery on behalf of the media team for clients. It also requires strong collaboration and communication with the wider organisation across the Central Teams to ensure that delivery is to the highest standards. A strong working relationship with colleagues, particularly the Channel Planning and Investment teams, is a crucial element of this role. Responsibilities / Key Performance Indictors (KPIs): The role of Client Manager assumes the responsibility for media plan development for all clients within their team. This means the coordination of Central Teams within Core to produce the media plan that is delivered to clients. Included in this is the use of tools to power the media planning process. This role is central to the efficient and effective running of the day-to-day client service including ownership and actualisation of media plans, monitoring of POs, timely and accurate billing, creating presentations of competitor insights, ideation and working with the team to deliver innovation. The client manager will work closely with the Channel Planning and Investment teams, will manage the delivery of the media plan, and will ensure that it is aligned with the overall media rationale. This will all be delivered accurately and by adhering to processes as outlined in our ways of working. KPIs will include unbilled %, efficient resolution of media queries, and “Delivery” client service scores in the annual RADAR service review. AGENCY PERFORMANCE • Ownership of the creation of the media plan, working closely with The Channel Planning team and all Central Teams to ensure efficient delivery of the media planning process • Management of campaign from start to end, essentially project managing the campaign (dealing with client queries, coordinating reports, monitoring, ensuring plans are audit ready) • Ensure any audit recommendations that have been agreed by Business Director and Client Director with auditor are implemented on all media plans, including working with Channel Planning and Investment teams to manage • Manage all campaign amendments, and push changes through to The Channel Planning team and Investment teams • Internal coordination with Core Practices and Central Teams on live campaign queries including delivery updates and pacing reports • Analyse and understand reports generated by Central Teams. Use the data generated to provide insights and identify clear actions to be taken • Liaising with the Creative Agency and OOH agencies for delivery of creative assets • Develop an understanding of each Practice and Central Team within Core and what it contributes to the overall plan • Validate campaign delivery and performance • Create and project manage post campaign reviews for clients • Responsibility in making sure a campaign goes live • Helping prep media presentations • Coordinating media owner briefs and delivery • Ensuring all plans are audit ready each month • Adopt and embrace an accuracy culture by having and supporting excellent attention to detail COMMERCIAL PERFORMANCE • Collection and reconciliation of client POs and manage the internal communication of POs across teams ensuring effective and efficient month end billing in conjunction with the Media Operations Associate • Reconciliation of all media plans at month end to reflect delivery • Overall responsibility for billing at the end of each month • Manage media budgets, forecasting and aged debt • Ensure all billing is 100% accurate and on time for clients, and particularly on new out of scope projects, with correct booking category being used to easily and accurately identify progress. • Ensure timesheets are updated weekly and that they accurately reflect the time spent on our clients business TALENT MANAGEMENT • Deepening understanding of media by committing to the internal training Core Learning programme(s) and regularly attend training for your development • Developing understanding of client business, their Key Business Priorities for the year and play a role in creating the strategies to deliver against them • Ensure close collaboration with Client Director so that they are enabled to actively assist your development and to ensure the consistent delivery of the highest standard of agency output • Ensure a strong comprehension and commitment to your career development plan in line with your 360 appraisal, quarterly catch up’s and goals • Upholds the Core values in words and actions • Embracing our value of Togetherness through cross company collaboration • Proactively build relationships within the wider company • Contributes to a hardworking and fun team environment Your profile Experience • 2-4 years’ media experience with proven track record. Knowledge of the digital disciplines would be beneficial • Excellent working knowledge of Microsoft Office, in particular Excel and PowerPoint • Experience with 3rd party tracking (DoubleClick) is preferable • Experience in managing large scale, complex media campaigns is essential • Previous experience with relevant marketing tools Person Specification • Be a confident communicator • Excellent interpersonal skills – ability to build strong relationships with clients • Display the ability to think creatively and innovatively • Very knowledgeable on all media – ideally an expert on at least one medium • Possess good presentation skills – assist in presenting insights to clients • Good listener - ability to understand client’s objectives • Exceptional attention to detail • Understands the importance of upskilling • Highly organised individual that can manage multiple client projects and the overall delivery of the work • Understands and appreciates the benefit of processes • Can think on their feet to make the right decision quickly • Be responsive to requests Why us? Flexible and Hybrid Working 21 days annual leave plus a day off on your birthday plus a treat day! Company closure days at Christmas and early finish on Bank Holiday Fridays A company culture that promotes work-life balance Family-focused benefits including paid maternity and paternity leave as well as maternity phase back program, fertility treatment supports and paid pregnancy loss leave Paid health insurance for you and your dependents under 18 including Access to mental health and well-being programs Christmas Voucher Social events Professional financial advice; employer contributory pension and life assurance 24/7 access to professional development through LinkedIn Learning along with career progression and mentoring The opportunity to work across a huge range of clients within so many different categories from sport, retail, food and drink, to alcohol, insurance, banking and so much more Make a difference by joining our D&I, CSR, Green, Social or Great Place to Work committees; you’ll get an extra days leave for your efforts. And lots more … Salary Range 33000 to 44000 DOE About us Core is Ireland's largest marketing communications company with over 400 people working across the key areas of marketing communications - research, data science, strategy, planning, creative development and implementation. We are now a collective of nine practices, working towards a single purpose - to expand the possibilities of what brands can achieve. At Core, we believe that change can move us forward and compel us towards new possibilities. Our wonderful people are at the centre of our success. It is essential that we keep building a high-trust working environment that supports our people and enables them to flourish. There is no magic formula for becoming a great place to work. Instead, it involves working together, through constant change, to match the personal dreams and ambitions of our people with the aspirations of the organisation. Over the years, we have cemented our position as a great place to work, with 2025 being voted 8 Best Large Workplace in Ireland. Additionally, we are recognised as a Best Workplace for Women, and Best Workplace for Health & Wellbeing. 2025 was our best year yet, and we're excited to have you join us and our continued success.

Responsibilities

The Client Manager is responsible for managing media campaign activities for multiple client accounts and ensuring best-in-class delivery. This includes coordinating with Central Teams, managing campaign execution, and maintaining strong client relationships.