Symplicity is looking for a Client Manager to join our team! Symplicity’s Client Manager (SCM) Team members are responsible for communicating with clients, ensuring happiness with our services, and building a relationship with individuals to better meet their needs from lead acquisition, to system support.
The SCM will partner with Symplicity functional areas to lead streamlined service to assigned schools/clients and increase adoption of the product while working with clients to develop their goals within the system. He/she will create and maintain systems knowledge on Symplicity’s suite of products and act as product manager while collaborating with clients to maximize their investment in Symplicity through individualized support, training, and process improvement.

QUALIFICATIONS

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• Bachelor’s degree

• Detail oriented; problem solving skills
• Communication skills (verbal and written)
• Strong interest in the Higher Education space
• Outgoing, high energy, friendly personality
• Personal initiative, self-motivated
• Team player, cooperative, flexible
• Ethical business standards

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• Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.

• Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
• Continue expertise on industry and client best practices and trends.
• Develop client case studies, success stories, and references.
• Lead efforts to identify and turn around at-risk clients.
• Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
• Work with the billing team to assist in any issues, invoices, and new sales quotes.
• Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.