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Client Onboard Analyst with French at Citi

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationships, Documentation Review, Account Maintenance, KYC, AML, Cash Products, Interpersonal Skills, Communication Skills, Team Player, Learning Agility, Attention to Detail, Microsoft Office, Risk Assessment, Process Improvement, Project Management, Cross-Functional Collaboration, Ethical Conduct

Industry

Financial Services

Description

Manage customer interactions, including documentation issuance, review, and system setups. Oversee timely and accurate daily account opening and maintenance processes. Ensure consistent delivery of high-quality service, meeting customer expectations and SLAs. Drive process improvements, analyze complex issues, and formulate recommendations with departmental impact. Manage project initiatives within account services and foster cross-functional collaboration. Ensure strict compliance with internal processes, regulations, and policies. Cultivate strong client relationships, understanding and implementing client requirements. Proactively assess risks, uphold ethical conduct, and manage control issues with transparency. Bachelor's/University degree or equivalent experience; 2 years in Documentation Review, Account Maintenance, KYC, AML and Cash Products preferred. Exceptional interpersonal, written, and verbal communication skills. Proactive team player with the ability to work both independently and collaboratively. Highly motivated, persistent, and capable of thriving in high-volume, time-sensitive, and high-risk environments. Strong prioritization skills, learning agility, and meticulous attention to detail. Proficiency in Microsoft Office Applications. Demonstrated ability to handle urgent cases and manage client and internal team expectations effectively. Proficient knowledge of English and French, both written and spoken. Arabic language knowledge will be an asset. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Manage customer interactions and oversee account opening and maintenance processes. Ensure high-quality service delivery and compliance with internal processes and regulations.