Client Onboarding Analyst 2 at Citi

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Communication, Attention To Detail, Team Spirit, Flexibility, Bank Products Knowledge, Financial Services Experience, PC Skills, English Proficiency

Industry

Financial Services

Description

Client On-Boarding is a common global on-boarding function for Markets that strives to provide the best client experience amongst our competitors, capable of enabling any client type in any region to trade any product against any entity efficiently. This role will report into a team lead. Job Background/Context: The Markets Client Onboarding team is a global, cross asset class organization responsible for both the client experience during the on-boarding process and the overall quality of any new client/customer data. Client Onboarding is part of Citi’s Information Services Group (ISG) This is a high profile function with high interaction with our external clients and internal partners including: Capital markets Sales KYC Compliance Legal Credit Accounts Control Operations Middle Office Settlement Ops Key Responsibilities: Processes client’s requests related to system set up including signatories’ updates and documentation lodgment. Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes. Provides response to client and internal inquiries. Prepares documentation for archiving . Applies appropriate bank’s regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents. Documents operation procedure updates. Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels. Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process. Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing. Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements. Assists in the implementation of validated process improvements. Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses. Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems. Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Previous experience in financial services preferred. Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking. Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken). Education: Bachelor’s/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Reference Data Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Responsibilities

The Client Onboarding Analyst processes client requests related to system setup and documentation, ensuring accuracy and compliance with bank regulations. They also respond to inquiries, maintain documentation, and support quality assurance processes.