Client Onboarding Analyst at Citi

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Onboarding, Customer Service, Documentation Review, Account Setup, Regulatory Compliance, Interpersonal Skills, Communication Skills, Time Management, Project Management, Analytical Skills, Problem-Solving Skills, Risk Management, Financial Services Knowledge, Attention to Detail, Cross-Functional Collaboration, Innovative Solutions

Industry

Financial Services

Description

Develop a comprehensive understanding of the financial services landscape, providing a strong foundation for career advancement. Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance. Provide outstanding customer service and resolve client inquiries with expertise and efficiency. Support, understand and implement client requirements. Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients. Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements. Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients, while ensuring excellent customer service and a smooth process. Lead projects within the account services space, collaborating effectively with cross-functional teams. Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance metrics to track defects and productivity. Promote a strong risk management culture and ensure regulatory compliance. Bachelor's/University degree Advanced level of English (written and spoken) as you will have a direct contact with our clients 1-3 years of experience in client facing roles, such as Client Onboarding, Client Documentation Review, Customer Due Diligence. Experience in financial / banking sector is a plus Excellent interpersonal and communication skills as you will directly interact with large institutional clients and regulators. Good time and project management skills as we are dealing with multiple clients Strong analytical and problem-solving skills, with a keen eye for detail. Demonstrated commitment to risk management and regulatory compliance. Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Client Onboarding ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Own the client onboarding process from start to finish, ensuring accuracy and adherence to regulatory requirements. Lead projects within the account services space while providing outstanding customer service and resolving client inquiries efficiently.