Position Overview:
The Client Onboarding and Support Analyst has a crucial role within the Loren Data organization, responsible for ensuring the successful onboarding, implementation, and ongoing support of our products and services for our clients. This position requires strong technical skills, attention to detail, and exceptional communication and problem-solving abilities when working customer support tickets and implementations. As a Client Onboarding and Support Analyst, you will work closely with cross-functional teams to deploy and support our solutions, ensuring a positive and seamless experience for our clients.

Key Responsibilities:

• Coordinate and manage the onboarding and implementation process for new clients, including requirements gathering, configuration, testing, training, and post-implementation support.
• Serve as the primary point of contact for clients during the onboarding and implementation process, providing timely and effective communication and issue resolution.
• Collaborate with internal teams to ensure a smooth and efficient delivery of our solutions to clients, including providing technical expertise and troubleshooting support.
• Develop and maintain documentation for implementation processes, procedures, and best practices.
• Provide ongoing technical support to clients, troubleshooting and resolving issues in a timely and professional manner.
• Act as a subject matter expert for our products and services, staying up to date with new developments while providing support to customers.
• Foster strong relationships with clients, understanding their needs and providing exceptional customer service.
• Troubleshoot and support customers when issues arise.

• Coordinate and manage the onboarding and implementation process for new clients, including requirements gathering, configuration, testing, training, and post-implementation support.
• Serve as the primary point of contact for clients during the onboarding and implementation process, providing timely and effective communication and issue resolution.
• Collaborate with internal teams to ensure a smooth and efficient delivery of our solutions to clients, including providing technical expertise and troubleshooting support.
• Develop and maintain documentation for implementation processes, procedures, and best practices.
• Provide ongoing technical support to clients, troubleshooting and resolving issues in a timely and professional manner.
• Act as a subject matter expert for our products and services, staying up to date with new developments while providing support to customers.
• Foster strong relationships with clients, understanding their needs and providing exceptional customer service.
• Troubleshoot and support customers when issues arise