Client Onboarding Implementation - Associate at JPMC Candidate Experience page

Mexico City, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Client Onboarding, Treasury Services, Product Implementation, Stakeholder Collaboration, Relationship Management, Expectation Management, Process Streamlining, Risk Identification, Business Requirements Translation, Technical Specifications, Microsoft Office, Workflow Tools, Problem Solving, Client Facing, Banking Products

Industry

Financial Services

Description

Lead and Support our Client’s Onboarding experience from start to finish! Utilize your project management skills to assist in complex treasury product implementations for JP Morgan Chase Clients globally. As an International Client Onboarding Associate within the Commercial Bank, you will be part of a project team that leads the implementation of Treasury and Banking products and services for our US and non-US based clients. Collaborate with clients and internal stakeholders to help deliver a best-in-class experience. In this role, you will contribute to the clients' initial experience working with JP Morgan Chase. Job Responsibilities: * Own complex Client-facing projects for Mexico In-country, MNC and Product-only deals * Assist in the product implementation and training experience for assigned clients * Participate in meetings with clients through Zoom and other collaboration tools. * Help build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management. * Support the management of client and partner expectations throughout the implementation process. * Exhibit ownership of the implementation experience and contribute to client satisfaction results. * Collaborate with partners in Operations and Product Management to streamline processes. * Identify instances of business risk and assist in addressing issues when they arise. * Help scope client requests and translate business requirements into detailed technical specifications for treasury services. * Use Microsoft Office tools to document meeting agendas, minutes, and project plans. Utilize workflow tools for status updates and document repository. * Demonstrate creative problem-solving and judgment, and escalate issues when necessary. * Assist in managing client and internal partner expectations by establishing timelines and dependencies with the goal to exceed expectations. Required Qualifications, Capabilities, and Skills: * Advanced knowledge of Treasury Services and/or Custom Card products. * Passion for delivering a consistent, stellar client and partner experience. * Experience in project management and willingness to learn. * Ability to communicate clearly, partner, and influence - working towards a common goal. * Experience in teamwork and collaboration. * Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions. * Fluent in English Preferred Qualifications, Capabilities, and Skills: * Interest in obtaining PMP or other Project Management Certifications. * Ability to learn new operating models, technologies, and industry trends. * Language skills other than fluent English are a plus. * Joining our diverse and innovative global organization will provide you with opportunities for career and personal growth. * Become a part of our Business Resource Groups, where employees come together on topics such as ethnicity, gender, age, accessibility, special interests, and more. * Help the community through volunteer opportunities. * Join focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees. Additional Information: * Please note this role is not eligible for employer immigration sponsorship. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Responsibilities

This role involves leading and supporting the end-to-end client onboarding experience, focusing on complex treasury product implementations for global JP Morgan Chase clients. Responsibilities include owning client-facing projects, assisting with product implementation and training, and collaborating with internal partners to ensure a best-in-class client experience.