LOCATION OVERVIEW:
Be part of something special at Bank of America Chester. Part of a leading global financial institution, we are looking for high potential individuals to join us in driving our people forward. Bank of America Chester is an exciting, diverse workplace where we are committed to delivering a great client experience to the businesses and individuals who call Chester home. Join our team today and find a rewarding, global career.
JOB DESCRIPTION:
The Global Markets Client Onboarding team are a fast-paced, client facing team that owns the end-to-end onboarding experience for both new and existing clients. Partnering closely with our Sales and Trading desks, we define requirements, then guide clients through the process to meet all Tax, Credit, Legal, AML/KYC and Regulatory standards. Throughout the onboarding journey, we provide clear and timely updates to both clients and internal stakeholders, keeping everyone aligned and informed. We coordinate across multiple teams to secure approvals and system setup, ensuring a seamless and efficient path to trading.
REQUIREMENTS:
- Experience in client onboarding, account management or a similar operations/client facing role within financial services.
- An understanding of AML/KYC, regulatory and documentation requirements for institutional client onboarding.
- Excellent communication and interpersonal skills, with the ability to build trust with clients and internal teams.
- Highly organised with the ability to manage multiple onboarding processes simultaneously in a fast-paced environment.
- Proficiency in using workflow tools and familiarity with onboarding platforms is a plus.
- Proficiency in French and/or German to support communications with clients would be beneficial.
OTHER SKILLS:
- Excellent communications skills and ability to present to a senior audience.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
- Self-motivated and able to work unsupervised. Able to manage own time and know when to escalate.
- Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
- Excels in working among diverse viewpoints to determine the best path forward.
- Experience in connecting with a diverse set of clients to understand future business needs.
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
- Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.
Benefits of working at Bank of America Ireland:
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
- Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
- Use of a flex fund to use towards benefits
- Access to free counselling through an Employee Assistance Programme and virtual GP services
- Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
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