Client Onboarding Manager at Citi

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC, FATCA, FPI Regulations, Escrow Account Openings, DDP Process, CAF Forms, Renewals of FPI License, Leadership, Communication, Teamwork, Risk Management, Client Service, Attention to Detail, Operations, Compliance, Innovation

Industry

Financial Services

Description

Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. The role acts as an SME on account opening / KYC related matters which mainly constitute adherence to FPI Regulations. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. 5-8 years of experience Demonstrated interest in the fields of operations and compliance Relevant domain experience is required which include- KYC, FATCA, FPI regulations, Escrow account openings, DDP process including review of CAF forms, Renewals of FPI license etc. Strong leadership skills - positive, inspiring, motivating, communicative, solutions-oriented. Excellent communicator with attention to detail attitude Excellent team player Strong ability to manage multiple concurrent deadlines, prioritizes, and works well under pressure Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients by leading a team of CAOs. Our ultimate goal is to exceed our clients' expectations by constantly innovating to improve the onboarding and account opening processes. Motivate and lead a team of CAOs to be their best every day so that the overall SLA with the clients are met thereby enhancing the overall client satisfaction levels. Be a driving force for positive innovation and change in order to continuously improve our onboarding and account opening for clients. This includes processes, technology, and client service. Act as an SME for KYC, FATCA, FPI regulations, Escrow account openings, DDP process including review of CAF forms, Renewals of FPI license etc. Be a proactive risk manager to ensure requests are processed in a timely manner with the highest quality Establish relationships and meet regularly with client executives CEs, Implementations team, DDP team etc Liaise with downstream partners until requests are completed and maintain constant communication with banking team partners Ensure all documentation received is current, accurate and complete. Provide the highest level of customer service and teamwork to Banking teams and other internal partners.

Responsibilities

The Client Onboarding Manager is responsible for ensuring a quick and seamless onboarding and account opening experience for clients by leading a team of CAOs. This role includes motivating the team, managing client expectations, and driving innovation in onboarding processes.